IN AN EFFORT TO REDUCE THE IMPACT OF THE CORONAVIRUS PANDEMIC, GEORGIA’S OWN CREDIT UNION IS CLOSELY MONITORING THE SPREAD WHILE TAKING MEASURES TO PREVENT ANY POTENTIAL OUTBREAKS OF COVID-19, BY ENFORCING TEMPORARY TELEWORK FOR POSITIONS THAT WILL PERMIT. WE ARE FOLLOWING SOCIAL DISTANCING GUIDELINES FOR OUR BRANCHES AS WELL AS MAIN OFFICE WHERE NECESSARY INTERACTION IS REQUIRED. GEORGIA’S OWN WILL CONTINUE TO FOLLOW GEORGIA DEPARTMENT OF PUBLIC HEALTH (DPH) ALONG WITH THE CDC, AND STATE PARTNERS TO INCORPORATE THE MOST UP TO DATE GUIDANCE IN OUR PLANNING AND PREPARATION EFFORTS TO MAINTAIN THE SAFEST WORK ENVIRONMENT FOR EMPLOYEES & MEMBERS.
THIS POSITION MAY REQUIRE YOU TO WORK REMOTELY. OUR PLAN TO ACCOMMODATE SHIFTING ROLES IS FLUID, AND THE ABILITY TO WORK REMOTELY IS A REQUIREMENT FOR ALL NON-MEMBER FACING RETAIL ROLES.
SUMMARY:
A Member Services Representative is responsible for providing, via telephone contact, a wide variety of Credit Union services to members including transactions, disseminating information, problem resolution and applicable product/service suggestions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide phone service regarding savings accounts by:
Provide telephone service for checking accounts by:
Provide phone service regarding loans by:
Provide phone service regarding Savings Certificates and IRA accounts by:
Provide phone service regarding VISA by:
Provide phone support regarding Online Banking, Bill Pay, A2A and P2P by:
Provide phone support regarding ATM and Debit Cards by:
Verifying Debit Card transactions.
Ordering replacement card and PINS
Cancelling lost and stolen cards
Developing proficiency in the Client Central Workstation platform to:
Troubleshooting card and transaction issues.
Resetting PIN attempts.
Adding travel, general denial and internet transaction exceptions.
Resolving fraud cases in Case Tracker and making notes.
Removing any restrictions on the card.
Process Check By Phone loan payments through SWBC.
Provide general information on promotions, contests and Credit Union happenings.
Required Skills
OTHER JOB QUALIFICATIONS:
Required Experience
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
PHYSICAL REQUIREMENTS:
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.
Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
OTHER JOB QUALIFICATIONS: