POSITION SUMMARY:  The New York City Department of Education (DOE) is the largest school system in the nation, with nearly 1.1 million students, 135,000 employees, including nearly 80,000 teachers, and an annual budget of $24.0B+. The DOE is committed to creating a system of 1,700+ great schools.

As part of the DOE’s Division of Human Resources (DHR), the Office of HR Systems, Research, and Data (SRD) is responsible for delivering technology solutions for the Division of Human Resources (DHR) and developing systems and tools that support the on-boarding and development of extraordinary teachers and leaders for the NYC school community. The SRD team provides in-depth analysis linking policies to the impact they have on student outcomes and the broader school community. This analysis provides critical information used to inform strategy and enables DHR to continually assess and improve policies and programs. The goal of SRD’s work is to provide systems support, research and analytics that supports data-driven systems and decision making for how the DOE selects, develops, evaluates and retains the most effective teachers and school leaders in the NYC school community to ensure that every student is college and career ready upon graduating from high school.

Reporting to the Directors of HR Systems Support and Development, the Program Coordinator, with latitude for independent initiative and judgment, is responsible for supporting a range of projects/initiatives dedicated to the development, implementation and management of data analysis policies and practice which directly support the work of NYC school community constituents including principals, teachers, parents, external vendors and community-based early education centers (CBEECs). Performs related work.

REPORTS TO: Directors of HR Systems Support and Development

DIRECT REPORTS:  May supervise temporary employees assigned to the office during brief peak periods.

KEY RELATIONSHIPS:  Works closely with other HR Systems staff and various office directors and managers and Internal Technology staff to provide user and application support to all Division of Human Resources employees. Consults with staff from the Division of Instructional and Information Technology (DIIT), Division of Financial Systems and Business Operations (FSBO) and other DOE central and field offices concerning data/computer systems and employee information requests to support the NYC school community.

RESPONSIBILITIES

• Acts as the first point of contact for general inquiries regarding system outages, transaction errors and system updates/enhancements from various constituents within the school community, including:
  • parent applicants and schools in the process of hiring parent coordinators;
  • (UFT) Parental Leave applications in the Self-Service Online Leave Application System (SOLAS);
  • other leave applications in SOLAS for the entire DOE community;
  • Pre-K and 3K vendors/CBEECs in the hiring of processing of candidates; and
  • applicants and schools in hiring for Summer School Applications.
• Develop an in-depth familiarity/knowledge base of Department of Education human resources systems, e.g., SOLAS, NYCAPS, Galaxy, APRL, EIS, PETS, and Applicant Gateway
• Leads all testing, troubleshooting and QA activities involved with the implementation of system upgrades and enhancements of DOE human resources systems used to support the work of the school community
• Ensures delivery of excellent constituent support through fast and accurate processing of tickets, communication, and coordinating with other departments to resolve inquires.
• Creates documentation and communications to ensure the ongoing quality and reliability of resolutions to user inquiries and performs regular quality reviews to ensure resolutions are in alignment with established procedures.
• Active participant in the implementation of new processes, programs and procedures to support the NYC school community and the identification and troubleshooting of issues across said implementations
• Create documentation for newly established processes and ensure step-by-step instructions are presented in a clear and concise manner.
• Manage the dissemination of communications to system users with regards to DHR system status and availability
• Demonstrates an understanding of applicable policies, procedures and work methods associated with assigned duties.

QUALIFICATION REQUIREMENTS:

MINIMUM

1. A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

PREFERRED

• Experience, or working knowledge of the public sector and/or demonstrated interest in public education
• Experience, or working knowledge of the Administrative Employee (H/Z-Bank) nomination process grid
• Strong working knowledge of Microsoft SQL: writing and executing simple to moderate select and update scripts
• Experience creating and executing test cases to support major software implementation projects and production support fixes
• Experience with data and business process analysis and software quality assurance (QA) testing
• Able to work effectively in a multitasking environment and complete complex tasks with tight deadlines
• Strong working knowledge of Microsoft Excel 2013
• Strong working knowledge of Microsoft SharePoint 2013
• Self-motivated and willing to work in an energetic, fast paced team environment
• Ability to communicate effectively, both verbally and in writing; strong interpersonal and customer-interface skills
• Attention to detail, extremely well organized, able to work under pressure and meet frequent and changing deadlines
• Excellent analytical skills and experience gathering, analyzing and interpreting data
• Ability to build relationships with diverse constituencies
• Willingness to work beyond the boundaries of the job description to contribute to a powerful team committed to a new future for urban education.
• Internal candidates preferred.

SALARY: $52,389+

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION. 

APPLICATIONS WILL BE ACCEPTED THROUGH NOVEMBER 9, 2018 UNTIL 3:00 P.M.

NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING. 

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO

Required Skills Required Experience

• • Provide continual excellent customer service
    • Answer all service calls in a timely manner
    • Perform routine preventative maintenance checks and services to assigned audiovisual systems (service contracted customers) including software/firmware updates, as needed. 
    • Research parts, process Whitlock and manufacturer Return Material Authorization (RMA) requests, coordinate outside repairs, work with manufacturers, assist with phone support lines, provide technical support for sales, installation and system design staff,
    • Balance mixer inputs, EQ rooms, and adjust delay channels as necessary to optimize audio system performance
    • Color-balance and adjust geometry of large video walls
    • Test and troubleshoot control system functionality (may include Crestron, AMX, and other IP-based control systems).
    • Test and evaluate performance of video conference systems over ISDN (H.320) and IP (H.323) networks, including local camera and presentation source routing and control, and acoustic echo cancellation.
    • Maintain an assigned base of service-contracted customers including proactively scheduling routine preventive maintenance visits and maintaining a strong working relationship with the customer based on trust and reliance.
    • Ongoing education and training to include becoming ICIA CTS certified within six (6) months of employment and pursuing additional ICIA certifications on your own.
    • May include after hours and on-call duties with guaranteed response times.