Job Description

Technical Writer (Volunteer)

Note: The following is an opportunity for flexible, part-time, volunteer work. Please DO NOT APPLY if you are only looking for paid employment. This is a remote (work from home) position.* Minimum 6 months commitment required.

Are you an experienced Technical writer who is passionate about making a difference? Are you excited about the opportunity to work with smart and talented individuals committed to producing great content in the public interest? Can you commit a minimum of 10-15 hours a week, working remotely on your own schedule with our far-flung, diverse team?

WhoWhatWhy is building a Technical writers team and seeks experienced, savvy team members.This team interacts with others at all levels of the organization and enjoys constant variety and challenge. We’re looking for an accomplished Technical writer who is confident and prepared to model best practices in design and organization of content.You should have a sophisticated knowledge of Technical writing/ documentation, possess the flexibility and openness to adopt our style, processes, and practices, but aren’t afraid to suggest improvements that benefits our writers, our collaborators and other departments.

Who We Are

Before you decide to apply, make sure the WhoWhatWhy mission resonates with you. Check out whowhatwhy.org. You’ll quickly see that we’re a credible response to the raging debate over whether the news is “fake” or not, publishing agenda-free research and bracingly fresh analysis. At WhoWhatWhy, we approach each story with an open mind, boundless curiosity, and a willingness to dig deep and ask hard questions. We believe that this is the essence of true journalism.

Because we’re straight to the point, we make clear that, as a nonprofit with a very limited budget that accepts no advertising, we are staffed principally by volunteers — skilled volunteers. However, we do have big ambitions — which is why we’re seeking experienced Technical writers to help us better document our processes. That will play a crucial role in our ability to continue growing and sharing our quality journalism with an ever-expanding, eager audience.

Responsibilities

• Write and review manuals and process flow diagrams of business processes.
• Assist in the revision and/or creation of documentation, ensuring all business processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users.
• Work closely with all the teams in defining the content of System Manuals, User Guides, and other technical documents.
• Conduct end-user testing of documentation/flow diagrams to ensure information is fit for purpose.
• Create documents/manuals inline with the branding and documentation guidelines.
• Partner with other teams, such as content writers and stakeholders.
• Partner with the training development team to create training requirements and materials.
• Research, outline, write, and edit new and existing content, working closely with various departments to meet project requirements.

Qualifications

• 2 years of relevant experience as a Technical/Process Writer, including the preparation of instructional manuals
• BA/BS degree in related field or equivalent practical experience
• Must have experience writing procedures such as Desk Level Procedures or SOPs
• Experience with Google Docs and GSuite preferred
• Must be able to depict business processes from process maps/flowcharts and thereby inherit information to construct desktop procedures
• Exceptional attention to detail and follows procedures/protocols
• Excellent verbal and written communication skills, as well as an inquisitive mind that guides the user to answer specific questions

Perks

• Channel your passion in a stimulating environment.
• Learn the nuts and bolts of nonprofit operations in an up-and-coming organization.
• Develop new skills and gain valuable experience that can enhance your professional trajectory.
• Do amazing work on a flexible, part-time basis.
• Have fun while you make a difference.

Expectations

You will work remotely and on your own schedule; we require a minimum commitment of 10-15 hours a week. (Though doing more is not discouraged!) Because our staff is spread throughout the world, we communicate mostly through Slack (direct messaging system) and email, and team members are requested to be highly responsive in a timely manner.

If you possess a high level of self-motivation; work well independently but also have strong collaboration skills; enjoy the opportunity to partner with other senior leaders; and can commit quality time per week on a regular basis to help achieve team goals, we’d like to hear from you.

To Apply

We will not review applications that appear to be mass submissions. To apply, send your resume and a customized cover letter explaining why you're a good fit for this position. Please provide a cover letter in the space given or send it to hr@whowhatwhy.org. You should confirm, in writing, your understanding that this is a volunteer position. Thanks!

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