Job Description
Wilkins Research Services (WRS) has been conducting market research in Chattanooga for more than 40 years. With our longevity and experience in data collection, we are ahead of our competitors. We are proud of the top quality service we deliver to our customers.
As a family owned and operated business conveniently located off of Gunbarrel Rd, our flexible workplace offers opportunities for all types of job seekers. Currently, we are looking for interviewers who can gather opinions of individuals from across all the nation. Wilkins promotes a fun and casual work atmosphere in a call center environment. Our interviewers have a passion for delivering work with high levels of integrity and reliability.
We are currently have an opening for evening shift Telephone Interviewers with flexible schedule options for both full time and part time job seekers.
WRS has a wide offering of benefits including a scholarship opportunity for student employees, employee referral bonus, weekend shift bonus, medical, dental, vision, and life Insurance, and Paid Holidays.
Telephone Interviewers assist with large volume data collection for surveys. Our Interviewers conduct market research on a variety of topics through telephone surveys. This position involves contacting individuals and asking a series of scripted questions over the telephone. We take pride in delivering quality customer service!
The qualifications for this position are: must have basic computer skills, excellent telephone skills, above average reading ability, ability to communicate verbally effectively, be able to pass a criminal background check and drug test, and have a high school diploma or equivalent. Interviewers start at $10 per hour for evening shift. Weekend bonuses may apply!
OVERALL RESPONSIBILITY:
Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand.
Solicit respondents to participate in surveys
Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses.
Listen attentively and respond appropriately to respondents, but maintain a neutral and unbiased position.
Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate.
Be creative, charismatic and confident, while maintaining a professional demeanor.
Handle rejection, but do not personalize it.
Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents.
Follow all policies outlined in the Wilkins Research Handbook.
Must be able to give full attention to what other people are saying
Maintain regular and predictable attendance
Additional duties and responsibilities as assigned
QUALIFICATIONS:
Must be at least 18 years old
Must be reliable, punctual and dependable
Must have excellent customer service, written and verbal communication, and reading skills
Must be able to look at computer screens and wear headsets for extended periods of time
Must demonstrate the ability to read verbatim and narrow down answers
High School Diploma or Equivalent
Minimum six months of customer service experience, preferred in a call center environment
Basic computer proficiency
Must be able to pass a drug test
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Company Description
Past Wilkins Research Services (WRS), was founded in 1971 by the late Madge H. Wilkins. The start up of the company was predominately from door to door survey data collection and sales inventory measurement projects. During the 1980's, substantial growth occurred due to an increased volume of telephone interviews. By the early 1990's the company moving along with the industry in coverting from predominately paper questionnaires to CATI questionnaires. Increasing the size of the call center and an update to their focus group facilities mandated the construction of a new 7000 square foot building in 1998. Following in the familiar footsteps of success, WRS again needed more space to expand their operations in 2006 and now occupies 10,000 square feet. Present The company's 300 full and part-time employees offer quantitative and qualitative data collection services. Full-time employees receive benefits ranging from medical coverage to bonuses for special projects. WRS, which completes over 500,000 interviews nationwide and through Canada annually, operates a 100-station phone bank fully equipped with Computer-Assisted Telephone Interviewing software and predictive dialers. WRS conducts focus groups, store demonstrations, one-on-one interviews, product-testing, auditorium music tests, taste tests and mall intercepts just to name a few. Attention to detail, follow-up, on-time delivery and going the extra mile are all in a day's work at WRS, clients say. WRS also receives praise for technical expertise for planning projects, managing the logistics cheerfully and effectively and providing affordable help. Future Our future outlook is to continue to diversify and expand our current services. Most importantly to continue to provide 5 star service to our customers and find innovative ways to fulfill the customer's needs in a timely, cost effective manner. Continue to break new ground and lead the drive for cutting edge technology and programs the ever changing market research industry requires.