Manager Research Associate/Senior Associate – Multi-Asset
SUMMARY:
The Workforce Administrator II is responsible for managing, monitoring and administrating the ACD practices to ensure maximum effectiveness. Develops and maintains internal controls, benchmark setting, and giving feedback to the operations staff members on specific areas of improvement. This position has direct technical and analytical responsibilities, while supervising daily operational activities. Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SWC Group
4120 International Pkwy, Suite 1100
Carrollton, TX 75007
www.swcgroup.com
Required Skills Required Experience
REQUIREMENTS:
Completion of a High School diploma or equivalent.
Two to five years related experience or training; equivalent combination of education and experience.
Ability to work with and be proficient with Microsoft Office software and various other office equipment.
Ability to multi-task and set priorities.
Ability to effectively use problem solving skills in standardized situations.
Ability to write routine reports and correspondence.
Ability to read and interpret documents such as client requirements, instructions, and procedures.
Ability to effectively present information in one-on-one and small group situations.
Knowledge of current collections industry practices and laws.
CANDIDATES MUST HAVE KNOWLEDGE OF DIALER SOFTWARE AND CONFIGURATION
THE POSITION PAYS $23.00/HR. - $26.00/HR. BASED ON EXPERIENCE.
SWC GROUP OFFERS:
Energetic and Productive work environment
Business Casual Dress Code
- Unlimited bonus potential
- Holiday and Vacation Plan
- Life Insurance
Short-Term and Long-Term Disability Plans
HSA (Pre-tax) Savings Account
401(k) Plan with matching contribution
Employee Referral Bonus
Casual Dress on Friday - Wear Your Jeans
JOIN OUR VIP CULTURE
VALUE. INTEGRITY. PERFORMANCE.
www.swcgroup.com
High School Diploma or equivalent. Demonstrated ability to work with senior citizens and volunteers. Reliable, insured vehicle for making daily bank deposit Must attain ServSafe Certification within six months
Previous experience working with seniors preferred.