GENERAL SUMMARY

The Expediter is responsible for working closely with all F&B Team Members to ensure the smooth flow of restaurant food orders from receipt to delivery. Adds garnishes to orders and keeps the prep station clean and stocked.

CORE SCOPE OF POSITION

• Verifies food order ticket with server's name and prepares exact order(s) for pick-up by server.

• Verifies the quality and presentation of food.

• Occasionally, when requested, expedites order to appropriate table delivering the order to the guests according to seat number, utilizing hand delivery method.

• Exhibits knowledge of table and seat numbers.

• Returns the lids and trays to kitchen.

• Adds the appropriate garnishes to orders, such as au jus, guacamole, or sour cream.

• Keeps prep station clean and stocked.

• Acts as the liaison between the server and the kitchen.

• Makes sure that side work is complete before clocking out.

• Rotates inventory on Service Line including breads, condiments, consumables, and perishables.

• Replenishes the expo line with dishware and utensils from the dishwashing area.

• Responds to guests and team members with questions, problems, or concerns.

• Answers questions regarding menu ingredients and preparation in full detail.

• Maintains knowledge of current marketing promotions and/or special events.

• Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.

• Articulates in-depth type of food and drinks including flavors and ingredients.

• Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.

• Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.

• Understands and practices good safety and sanitation procedures.

• Ensures all health regulations are maintained to prevent food borne illnesses.

• Ensures a clean, safe, and hazard free work environment is maintained.

• Performs all other related and compatible duties as assigned.

FOUR STAR & FOUR DIAMOND SERVICE COMMITMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to other team members.

Required Skills

KNOWLEDGE AND SKILLS

• Bilingual in Spanish preferred.

• Good verbal and interpersonal relations skills.

• Ability to work in a fast paced, high stress environment.

• Must be physically agile and strong enough to lift large serving trays.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree preferred.

• Food Handler’s Card required.

• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.

• Must be 21 years of age or older.

EXPERIENCE

• 1-2 years or more of related experience or training.

KNOWLEDGE AND SKILLS

• Bilingual in Spanish preferred.

• Good verbal and interpersonal relations skills.

• Ability to work in a fast paced, high stress environment.

• Must be physically agile and strong enough to lift large serving trays.