Benefits:
401(k)
401(k) matching
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Why Window World of Indianapolis?
Join a team that's committed to excellence in every aspect of home improvement. At Window World of Indianapolis, we pride ourselves on:
Quality Products: We offer top-of-the-line windows and doors, known for their durability, energy efficiency, and aesthetic appeal. You'll be proud to represent products that truly make a difference in customers' homes.
Industry Leader: Window World is a nationally recognized brand with a reputation for exceptional customer service and quality craftsmanship. You'll be part of a company that's a leader in the industry.
Strong Team Culture: We foster a supportive and collaborative work environment where everyone's contributions are valued. Our team is dedicated to helping each other succeed.
Growth Opportunities: We believe in investing in our employees and providing opportunities for career advancement. As our company grows, so can your career.
Giving Back: We are committed to giving back to the community and supporting important causes. You'll be part of a company that cares.
Summary:
Window World of Indianapolis is seeking a versatile and skilled Service Technician to join our team. This dynamic role encompasses the ability to troubleshoot and repair existing installations. The ideal candidate will be detail-oriented, customer-focused, and possess a strong aptitude for technical problem-solving.
Responsibilities:
Service and Repair:
Product Expertise: Thoroughly understand Window World products, installation techniques, and potential issues.
Troubleshooting: Investigate customer complaints or reported problems, diagnose issues, and determine appropriate solutions.
Repairs: Perform repairs on windows and doors, addressing malfunctions, leaks, drafts, or other concerns.
Parts Management: Load and maintain a well-organized vehicle inventory of necessary parts and tools for service calls.
Scheduling: Plan and manage daily schedule to maximize efficiency and meet customer needs.
Communication: Proactively communicate with customers regarding arrival times, updates, and any necessary rescheduling.
Qualifications:
Experience: Previous experience in window and door installation, service, or a related field is a must.
Technology: Must be able to use a CRM program to enter notes after every appt and upload documents. Must be comfortable learning new technologies. Ability to learn our order entry programs.
Technical Skills: Strong mechanical aptitude and ability to troubleshoot and repair window and door systems.
Attention to Detail: Meticulous in documentation to ensure accuracy and avoid errors.
Communication Skills: Excellent written and verbal communication with both customers and internal teams.
Customer Focus: A commitment to providing exceptional customer service and building strong relationships with clients.
Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
Physical Requirements: Ability to lift and carry heavy objects, climb ladders, and work in various weather conditions.
Valid Driver's License: Must possess a valid driver's license and a clean driving record.
Benefits:
Competitive salary and benefits package
Opportunities for professional growth and advancement
Comprehensive training and ongoing support
Positive and collaborative team environment
401K
Vacations
Holidays
Health Insurance