Job Description

• Guest Reception and Engagement: * Welcomes guests with a friendly and professional demeanor, creating a positive first impression * Answers questions about the winery, its history, and the products offered * Guides visitors to the appropriate tasting areas, tours, or events
• Reservation Management: * Handles phone and online inquiries regarding reservations, events, and tours * Schedules and confirm bookings, ensuring proper coordination with other winery departments
• Tasting Room Support: * Assists in setting up and organizing the tasting room and reception area * Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
• Retail and Sales Assistance: * Promotes and processes wine and merchandise sales * Assists guests with purchasing wine club memberships or special event tickets
• Administrative Tasks: * Maintains accurate records of reservations, visitor counts, and purchases * Handles guest feedback and escalates issues to management as needed
• Event Support: * Supports winery-hosted events, including private tours, corporate gatherings, and weddings * Provides logistical support and maintain an upbeat atmosphere during events

Qualifications

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
• Proficiency with reservation software and basic office tools; Tock, Commerce 7
• Flexibility to work weekends, holidays, and evenings as needed
• Ability to multitask and remain composed in a fast-paced environment
• Ability to follow instructions and work independently or as part of a team
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
• Strong organizational and time management skills
• Strong communication and interpersonal skills
• High School diploma or equivalent

Pay Range: $20.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in-the-know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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