Benefits:

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Parental leave

Signing bonus

Training & development

About the Role

As a Wireless Service Specialist, you’ll be the go-to expert for device setup, technical support, and customer care in our Verizon retail locations. After a sale is made, you’ll take the baton, delivering fast, friendly, and accurate service that keeps customers coming back.

This is primarily a non-sales, high-impact role designed to create a seamless and premium experience for every customer who walks through our doors.

What You'll Do

Set up new phones and devices, including data transfers and accessory installation

Provide in-store technical support for smartphones, tablets, and wireless accessories

Process bill payments, account updates, and basic account troubleshooting

Answer customer calls and provide professional support and solutions

Ensure smooth, high-quality handoffs from sales to service

Deliver an exceptional in-store service experience

Stay current on Verizon systems, plan options, and tech features

Occasionally recommend accessories and services that align with customers needs

Help maintain a clean, organized, and efficient service area

What We're Looking For

A service-minded individual who genuinely enjoys helping people

Strong comfort level with smartphones and basic tech troubleshooting

Excellent communicator and team player

Ability to multitask in a fast-paced retail environment

Experience in retail, wireless, or tech support is a plus

Compensation & Benefits

$750 Signing Bonus

Base hourly pay + Bonus spiffs

$500 Employee Referral Bonus - bring great people, get rewarded!

Paid Time Off:

80 hours PTO granted immediately

Eligible to earn up to 160 hours annually

6 paid holidays per year

Bereavement Leave

Employee discounts, including:

Up to 50% off Verizon service

Accessory Discounts on the latest tech

Paid training + leadership development

Recognition budget + quarterly team outings

Education:

High school or equivalent (Preferred)

Work Location: In person