Job Description

WiscMed LLC

Madison, WI

JOB DETAILS

PAY

$11.00 - $16.00 per hour

JOB TYPE

Part-time

SCHEDULE

Monday to Friday Day shift (8:00am - 3:00pm CST)

BENEFITS

Paid time off

NUMBER OF HIRES FOR THIS ROLE

1

JOB DESCRIPTION

CUSTOMER SALES AND SERVICE REPRESENTATIVE

WiscMed, LLC

Madison, WI

Part-time (24-32 hours) remote agent position available, non-benefitted

Reports to Customer Sales and Service Manager

COMPANY OVERVIEW

WiscMed, LLC is a start-up medical device business that has developed and is selling and supporting a novel digital otoscope called the Wispr. The WiscMed Wispr contains features not found in other commercially available otoscopes. The patented device includes technology such as a nano camera, familiar touch and swipe interface, image sharing capability, and compatibility with standard exam room diagnostic equipment. http://www.wiscmed.com.

The WiscMed team is comprised of clinicians, engineers, regulatory specialists, and business executives that share a single passion – supplying medical practitioners with a reliable device that offers the best possible view of a patient’s eardrum.

JOB DESCRIPTION

Are you passionate about providing world-class customer service? Do you live in the Madison, WI area? Do you have the discipline to work in a remote, structured environment? Are you resourceful and flexible to thrive in a fast-paced, virtual call center? If yes, we may have the role for you!

WiscMed is seeking a remote work from home Customer Sales and Service Representative in the Madison Wi, area to support our mission of delivering a remarkable experience to our customers. The primary role is to provide exceptional customer service for flexible part-time opportunity during the hours of 8:00 am to 3:00 pm.

JOB RESPONSIBILITIES

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Service inbound and outbound sales calls, emails, and chats
• Be knowledgeable about the product
• Identify prospective customers, lead generation, and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Collaborate with colleagues
• Work with the Zendesk customer service platform and Expandable ERP order entry
• Support existing customers and help with troubleshooting
• Willingness to take on other work as needed in a startup environment

WHAT YOU WILL NEED:

• Passion for sales, customer service, and ownership of the customer experience
• Experience with inside sales (proactive calling, upselling, etc.)
• Dependability, organizational skills, and be self-motivated
• Excellent communication skills
• Basic math and writing skills
• Stable high-speed internet connection
• A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
• Professional attitude to work independently from home
• Live in the Madison, WI area (preferred)

WORK LOCATION:

• Fully Remote

COMPANY'S WEBSITE:

• wiscmed.com

COVID-19 PRECAUTION(S):

• Remote interview process

HOW WE’RE RESPONDING TO COVID-19

• All employees work remotely before, during, and after the pandemic.