Job Description

CALL CENTER SPECIALIST / CALL CENTER REPRESENTATIVE

WORKING COMPUTER/LAPTOP AND INTERNET ACCESS REQUIRED!

Remote for 3 weeks of training - then must work onsite at call center in Alpharetta, GA

(NO MACBOOKS OR CHROMEBOOKS)

Start date: May 25th or June 1st

Temp-to-hire to start, Great way to get your foot in the door!

Hours : 8 Hour Shift - Between 8am-9pm

PAY $16.00/HOUR

• 3 WEEKS OF REMOTE/VIRTUAL TRAINING
• FOLLOWING TRAINING THIS POSITION DOES SIT ONSITE IN ALPHARETTA, GA

CALL CENTER SPECIALIST - the company’s primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information in regards to basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution. How you will make an impact:

• Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.
• Communicate basic eligibility, benefits, and claim status.
• Forward specific inquiries as directed for priority resolution.
• Document each customer encounter or resolution in appropriate computer tracking system.
• Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
• Identify reports and document system discrepancies.
• Accurately complete online/hard-copy forms and route to appropriate department.
• Meet and maintain production standards, counts, and inquiry response turnaround times.
• Provide support to other departments as directed.
• Perform miscellaneous duties as assigned and participate in training programs.

WHAT WE LOOK FOR:

• One-year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
• Ability to handle constant customer contact/forced workflow distribution
• Interpersonal and communications skills to work effectively with all levels of staff
• Strong organizational/time management skills and multi-tasking abilities

Job Types: Full-time, Contract

Pay: From $16.00 per hour