Job Description

Wolter Inc., a material handling industry leader is looking for a Service Administrator. Based out of our St. Louis branch, this position is responsible for maintaining organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.

Responsibilities include:

• Monitor service calls for field, ensure all jobs are assigned (Preferably the night before) and completed as required.
• Schedule and dispatch all field service techs assigned to you.
• Respond to phone calls from customers and Field Technicians.
• Stay in contact with customers and inform them of any changes in the schedule.
• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units that are scheduled for maintenance.
• Issue purchase orders to vendors for miscellaneous purchases needed to complete jobs (non-parts).
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians as needed with any questions or concerns you can help with (not technical info).
• Prepare work orders for closeout as needed.
• Assist Scheduled Maintenance (SM) Coordinator in the scheduling of SM’s and ensure schedules are kept.
• Perform projects as requested.

Requires the ability to organize and manage multiple priorities, excellent telephone and customer service skills, strong computer proficiency, and commitment to the company vision and mission.

We offer a complete benefits package including:

• Medical, dental insurance, and vision insurance,
• 401(k) plan,
• Life insurance,
• Short term and long term disability insurance
• Paid Time Off
• Paid holidays and more!

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

Company Description

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We’ve grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. As a collective brand, Wolter offers new and used material handling equipment, service and training to robotics and automation, overhead cranes and hoists, standby power and generators, railcar movers, storage solutions, complete engineered systems and more. Wolter serves more than 20,000 industrial, construction and commercial customers in Wisconsin, Upper Michigan, Indiana, Illinois, Ohio, Kentucky and Missouri. As of January 1st, 2022, brands formerly under the Wolter Group of Companies, including Wisconsin Lift Truck, Illinois Material Handling, Kensar Equipment Company, Bohnert Equipment Company, A D Lift Truck, Ellis Systems, Wolter Power Systems and Power Products Plus, Advantage Materials Handling were rebranded to Wolter.