Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job Summary

The Guest Experience Manager is responsible for ensuring an exceptional and seamless experience for all guests at our spa. This role involves managing day-to-day operations, overseeing the guest services team, and maintaining the highest standards of customer service. The Guest Experience Manager will also work closely with other departments to ensure all guest needs are met and that the spa maintains its reputation as a premier wellness destination.

Key Responsibilities

Customer Service Excellence

Lead the guest services team to deliver exceptional service to all spa guests.

Ensure that all guest interactions are handled professionally, courteously, and efficiently.

Resolve guest concerns and complaints promptly and effectively.

Implement and monitor guest feedback mechanisms to continually improve service quality.

Team Management

Train and mentor guest services staff, ensuring they are well-equipped to deliver top-tier service.

Schedule and manage staff shifts to ensure adequate coverage during peak and off-peak hours.

Operational Oversight

Oversee the daily operations of the guest services department, ensuring smooth and efficient processes.

Collaborate with the Spa Director and other managers to ensure alignment of goals and service standards.

Manage guest bookings, including spa treatments, special requests, and any other guest needs.

Monitor inventory levels for guest amenities

Compliance and Safety

Maintain cleanliness and organization in all guest areas, including reception, relaxation lounges, and treatment rooms.

Address and resolve any safety concerns promptly.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Proven experience in a management role within a luxury spa, hotel, or similar environment.

Strong leadership skills with the ability to inspire and motivate a team.

Exceptional interpersonal and communication skills.

Ability to handle difficult situations with tact and professionalism.

Proficient in using spa management software and MS Office Suite.

Strong organizational and multitasking abilities.

A passion for wellness and a commitment to delivering outstanding guest experiences.

Benefits

Competitive salary and performance-based bonuses.

Comprehensive health and wellness benefits.

Employee discounts on spa services and products.

Opportunities for professional development and career advancement.

A positive and supportive work environment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.