Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

Vision insurance

Location: Norfolk, VA | Job Type: Full-Time

ODUrent, one of Hampton Roads' best places to work, is a top-tier real estate company managing over 1,200 college student units, 300 self-storage units, and multiple apartment communities. We are seeking a detail-oriented and experienced Work Order Manager to lead our maintenance coordination efforts across our portfolio of student housing, apartments, and storage units. This critical role ensures maintenance requests are resolved efficiently and tenants receive exceptional service. You'll work closely with maintenance teams, contractors, and property managers to keep our properties running smoothly and looking great.

Key Responsibilities Work Order Management:

Receive, review, and prioritize work orders from tenants and property managers

Assign tasks to in-house technicians or external contractors based on skills and workload

Coordinate with property managers to schedule work based on urgency and tenant impact

Preventive Maintenance & Quality Control:

Enforce quality standards and conduct regular inspections to verify completed work

Maintain clear communication with maintenance teams, contractors, and senior management

Resource & Budget Oversight:

Allocate personnel, materials, and tools efficiently to handle all requests

Work with the Accounting Department to manage maintenance budgets

Identify and implement cost-saving strategies without sacrificing quality

Communication & Reporting:

Keep tenants, property managers, and leadership informed of progress and updates

Track work order status, costs, and completion details in internal systems

Generate reports on work order trends, performance, and overall maintenance operations

Customer Satisfaction:

Address tenant concerns promptly and professionally

Implement feedback mechanisms to monitor and improve tenant satisfaction

Qualifications

10+ years of experience in property maintenance management (HVAC, Plumbing, Carpentry, Electrical, etc.).

Strong understanding of HVAC, plumbing, carpentry, and electrical systems

Excellent communication, leadership, and organizational skills

Familiarity with work order software and reporting tools

Ability to manage multiple priorities and work under pressure

Valid driver’s license and access to transportation

High school diploma or equivalent (technical certifications preferred)

Why Join Us?

At ODUrent, you’ll be part of a high-performing team committed to quality, service, and innovation. This role offers the opportunity to lead a growing department and make a real impact across our properties.