Essential Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

| S. No. | Skill | Required / Desired | Amount (Years) | Acquired Exp.(Years) | 1 | Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). | Required | 3 | | 2 | Develop, test, maintain PC images. | Required | 3 | | 3 | Experience supporting PC’s in a large domain environment. | Required | 3 | | 4 | Install and configure PC hardware and peripherals. | Required | 3 | | 5 | Repair PC’s by replacing hard drives, motherboards, memory, etc. | Required | 3 | | 6 | Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | | 7 | Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. | Required | 3 | | 8 | Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | | 9 | Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) | Required | 2 | | 10 | Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 2 | | 11 | Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 | | 12 | Scripting with VBS and PowerShell | Highly desired | 2 | | 13 | Configuration Management Console queries and reporting. | Highly desired | 2 | | 14 | SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly desired | 2 | | 15 | Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly desired | 2 | | 16 | Microsoft Certification. | Highly desired | 2 | | 17 | Able to communicate in a clear manner. | Desired | | | 18 | Change oriented – improve processes and confront difficult circumstances in creative ways. | Desired | | | 19 | Demonstrated customer focus; building strong customer relationships. | Desired | | | 20 | Effectively evaluate information to make correct decisions. | Desired | | | 21 | Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired | | | 22 | Strong team player – collaborate with others, be open to other ways of doing things. | Desired | | | 23 | Interested in emerging technologies demonstrated through training and attending technical events. | Desired | |