Works with Sr. Director to determine strategies and tactics for effective and efficient program operations. Provides oversight to Residential Managers in a supportive and positive fashion by planning, coordinating, supporting and promoting a high quality atmosphere of individual choice. Maintains regulatory and Quality Assurance (QA) standards.
Responsibilities include, but not limited to:
*Ensures an organizational structure that supports the retention and development of staff to deliver a high level of services, as well as offer career development for high performers/ high potentials
*Ensures the priorities and structure of the department align with the priorities of the broader organization
*Holds first-line supervisors accountable for managerial work – quality of selection decisions, frequency and quality of performance feedback, and skill at producing results through a team
*Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback and addressing performance problems and issues promptly
*Assists managers in developing or maintaining the skills necessary to drive high employee performance. Ensures an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-impact feedback
*Monitors budgets, approves purchase requests, and approves expenses that fall within approval parameters, to ensure appropriate utilization of resources
*Monitors and evaluates current and future trends and needs. Recommends program changes that ensures services are adaptable to changing demographics and needs of individuals, as well as changing funder requirements
*Mediates employee/family/individual issues
*Ensures implementation of all regulatory compliance systems necessary to assure agency policies and procedures such as: event reporting system, physical plant safety, etc. are met
*Provides coverage to residences when there is a Residential Manager vacancy
Required Skills
Demonstrated ability to lead others and take initiative.
Excellent organizational and administrative skills.
Staff and Consumer focus with sensitivity, objectivity and tact.
Positive attitude
Ability to work in a diverse and changing 24/7 environment
Excellent communication skills both verbal and written.
Ability to demonstrate a high level of integrity, strong interpersonal skills, the ability to build consensus, and put a strong emphasis on personal responsibility and accountability.
Ability to anticipate the implications and consequences of situations and take appropriate actions to be prepared for possible contingencies.
Ability to develop and maintain positive and effective working relationships with employees; Board; funding and regulatory agencies; culturally diverse individuals and their families; referral and service providers; neighbors and the general public.
Ability to develop and retain talented individuals; create a learning environment that ensures staff realize their highest potential.
Ability to design and deliver a responsive organizational structure that enables the movement of people and resources quickly to meet identified service gaps.
Provides administrative on-call support via cellphone. Provides support to Level 2 On-Call System including acting as Level 2 contact person
Required Experience
MINIMUM EDUCATION & EXPERIENCE
Bachelor’s degree in human services field plus three (3) years of experience managing managers. QIDP required
Demonstrated ability to lead others and take initiative.
Excellent organizational and administrative skills.
Staff and Consumer focus with sensitivity, objectivity and tact.
Positive attitude
Ability to work in a diverse and changing 24/7 environment
Excellent communication skills both verbal and written.
Ability to demonstrate a high level of integrity, strong interpersonal skills, the ability to build consensus, and put a strong emphasis on personal responsibility and accountability.
Ability to anticipate the implications and consequences of situations and take appropriate actions to be prepared for possible contingencies.
Ability to develop and maintain positive and effective working relationships with employees; Board; funding and regulatory agencies; culturally diverse individuals and their families; referral and service providers; neighbors and the general public.
Ability to develop and retain talented individuals; create a learning environment that ensures staff realize their highest potential.
Ability to design and deliver a responsive organizational structure that enables the movement of people and resources quickly to meet identified service gaps.
Provides administrative on-call support via cellphone. Provides support to Level 2 On-Call System including acting as Level 2 contact person