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Service Desk and Deskside Support Manager

Eagle Creek Software Services

Service Desk and Deskside Support Manager

Dallas, TX
Full Time
Paid
  • Responsibilities

    COMPANY OVERVIEW:

     

    Eagle Creek’s mission is to provide the highest quality digital transformation technical services to Fortune 2000 companies. We build digital platforms that include Java and .Net application development, mobility, websites, B2B and B2C eCommerce, and Salesforce solutions. We’re creating an end-to-end customer experience for the largest companies in the United States. A critical component of this offering is our U.S. based Technology Centers – highly skilled and highly proficient professional consultants located in North and South Dakota.

     

    JOB DESCRIPTION:

     

    • Participate in technical planning & requirement gathering phases including Design, code, test, troubleshoot, and document engineering software applications.
    • Implement Vlocity for different clients with excellence.
    • Mentor and train, formally and informally, Eagle Creek’s Jr. and mid-level resources
    • Foster and maintain development and integration standards, best industry practices and related deliverables with the EC team
    • Develop applications in languages including Vlocity and Salesforce
    • Demonstrate the ability to adapt and work with team members of various experience level.
    • Participate in pre-sales efforts and strategic project planning
    • Ability to travel for initial project set-up and major milestones as required
    • Additional duties as required

     

    QUALIFICATIONS:

     

    • Passionate coder with 3 years of application development experience.
    • 1 year of Vlocity Development, highly prefer a Vlocity certification
    • 2+ years’ experience with end to end Salesforce.com implementations, integrations, and enhancement projects
    • 2+ years APEX and Visualforce development for custom Salesforce functionality
    • Experience integrating business processes across disparate systems and multiple Salesforce instances using web services, SOAP, XML, REST, MSMQ, workflow, XML, HTML, UML and JavaScript
    • Development of custom objects, fields and formulas, custom reports, and dashboards
    • Integration experience with other Salesforce Applications and External systems
    • Development of SOAP and REST based web services used for custom development
    • Solid understanding of SaaS and CRM development processes and methodologies
    • Create supporting technical documentation and detailed design specifications
    • Develop and maintain validation rules and custom workflows
    • Salesforce development certification (highly desired)
    • Hands-on development skills
    • Knowledge about OOTB functionality and the ability to discern when to configure over code

     

    EAGLE CREEK OFFERS:

     

    • Enterprise wide experience - work directly with national and international Fortune 2000 clients
    • Professional career development
    • Mentoring and collaborative work environment 
    • Advancement opportunities including professional, technical and management
    • Benefits including health and dental insurance, a generous PTO policy and 401k Participation 
    • Competitive Compensation

     

    Eagle Creek is an Equal Opportunity/Affirmative Action Employer

    Required Skills Required Experience

  • Qualifications
    • EMPOWER people to make their own choices while providing as little support as necessary to create opportunities for independence
    • GUIDE people through their morning & nighttime routine (varied based on level of support)
    • ASSIST with personal care, hygiene, and daily living skills
    • Play basketball, go for a walk, challenge someone to a game of cards
    • Explore parks, museums, concerts, sporting events within the community
    • Prepare a favorite meal together, making consistency modifications if necessary
    • Be a role model for making safe and healthy lifestyle choices
    • Grow positive relationships with families or guardians, and be their go-to contact
    • Attend to medical needs, including transportation to and from doctor’s appointments

     

     

  • Industry
    Media Production