Job Description

The Limousine Services Dispatcher is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.

Job Responsibilities:

• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Job duties include but are not limited to: answering multiple phone lines, taking and inputting reservations, dispatching drivers, tracking transports, maintaining driver rotations, tracking airline flights and clearing transports.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority and follows department and company safety standards.
• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Ability to use a two-way radio ensuring professional and courteous communication at all times.
• Performs all other job-related duties as assigned.

Qualifications

• Requires previous customer service and/or telephone experience, preferably in a hotel/casino environment.
• Candidate should be knowledgeable about the Las Vegas area and attractions.
• Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Prior knowledge of the following systems is preferred: HotSOS, Go Concierge, Fasttrak and Opera.
• Candidate must be able to work efficiently within a team environment.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Must be available to work all shifts and be able to flex schedule based on business demands.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.