Job Description
WHO WE ARE:
At Practical Dental Solutions, we believe in working smarter. Our software YAPI was designed by a practicing dentist in Southern California, and we specialize in a variety of features created to help dental practices automate and alleviate the busy work. We’re a month-to-month software provider with plans that include our paperless forms, patient communication tools, and intra-office communication system. As our 10-year anniversary approaches, our user base is growing rapidly!
As an Inside Sales Representative, you’ll be the first friendly voice our prospective customers hear when they call to find out more about YAPI. You’ll act as a consultant, listening to prospective users’ office pain points and concerns, and then, utilizing your knowledge of the dental industry, show them how YAPI can provide solutions to or work arounds for their issues. You’ll act as a product and industry expert, understanding our competition and knowing what makes YAPI stand out, so that you can help our prospects determine if our software is the right solution for them. The success of our company relies heavily on our Sales team’s ability to identify a genuine need for our software. This is not your average sales role - think more collaborative and consultative, and not cutthroat or competitive. This role is not commissions based, and you’ll work with our other sales team members to communicate with our list of warm & hot leads. The ideal Inside Sales Representative is a personable self-starter, who enjoys helping others and believes in doing right not only by our company but also by our customers.
If you’re looking for an innovative and collaborative culture within the tech & healthcare industry, this might be a great fit for you!
WHAT YOU’LL DO:
Maintain a working understanding of all YAPI plans, primary features, and integrations
Knowledge of major affiliate promotions and special discounts available, including limitations
Promote, schedule, and confirm individual product webinars, demonstrations, and consultation calls
Learn, understand and address the pain points of our potential users and qualify leads
Manage and respond to all inbound sales inquiries via phone and email
Nurture prospective users by placing daily follow-up calls to all hot leads
Guide potential/new users through the implementation process
Document new user’s goals and pain points to the Account Management team, to promote a positive user handoff and seamless transition between departments.
QUALIFICATIONS/ REQUIREMENTS:
Ability to work Monday-Friday, with occasional Saturdays if needed
Outstanding interpersonal and communication skills
Must possess excellent time management and organizational skills
Experience working in a fast-paced environment
Minimum 1 year of relative experience
Bachelor’s degree is preferred
Experience in the dental industry is a plus
Experience with InfusionSoft and Zendesk are a plus
Company Description
YAPI is a dental software that was envisioned by a practicing dentist out of Southern California. Over the past 10 years, the software has developed into a complex system that seeks to automate and streamline a range of daily tasks within a dental office. Over the past 3 years, our company has experienced exponential user growth. As a result of this user based growth, our team members have been provided the unique opportunity to participate in a highly collaborative and diverse environment. YAPI is a family owned and operated company, that greatly resembles a start-up mentality within a stable environment. We attribute our success to our team members who are a diverse group of individuals that work hard, are adaptable, have a learning mindset, and seek to make each interaction as positive as possible through effective communication. We are looking for like minded individuals to join our teams and join us in shaping the future of the dental industry.