The Manager oversees all operations of the store to ensure that company standards are met, and that store Team Members comply with policies and procedures.
RESPONSIBILITIES AND DUTIES:
Oversee all store operations including excellent food quality, guest service, staff friendliness,and store cleanliness.
Complete and post the staff work schedules.
Conduct Team Member meetings as needed.
Coordinate and communicate assignments throughout shift.
Coordinate training, coaching and development of newly hired Team Members.
Ensure all Team Members adhere to meal & break periods and company policies and procedures.
Provide counseling, coaching, discipline and mentoring to Team Members as warranted
Cash Handling (bank deposits, safe deposits, etc.), accountable for all funds.
Control store operational costs (food, labor, etc.). and maintains adequate inventory levels.
Is the "role-model" for outstanding customer service and overall, Team Members standards.
Maintain building, machines and store operating equipment and schedules preventive maintenance.
Maintain and create reports and record-based company standards and in compliance of local, state and federal regulations.
Maintain a cooperative and interactive relationship with the Corporate office.
REQUIREMENTS:
Ability to hire quality candidates.
Demonstrate good time management, planning and organizational skills.
Knowledge of staffing, scheduling and inventory processes.
Effective customer service skills delivered with a friendly disposition.
Ability to communicate clearly and concisely.
Ability to actively listen and address Associates' concerns, comments and/or issues.
Ability to act independently and effectively.
Knowledge of organizational and planning skills.
Knowledge of team-building, leadership, coaching and mentoring skills.
Requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
QUALIFICATIONS:
Experience supervising and training staff
High school diploma, some college or equivalent experience.
Experience with MS Office Word and Excel programs.
Ability to read, write and communicate effectively.
ServSafe or equivalent certification.
Duties, Responsibilities, and/or Activities may change at any time, with or without notice.
CG Yogurt/Socal Frozen Treats will consider qualified applicants with criminal histories for employment pursuant to the California Fair Chance Act (AB 1008)