Job Description

JOB DESCRIPTION - CUSTOMER SERVICE

NAMED ONE OF THE BEST WORKPLACES IN 2021 BY INC. MAGAZINE

As a Customer Service Representative, you will be the first face our customers see, and the first voice they hear over the phone that represents ZLINE! Our Customer Service Representatives are positive, upbeat people who value knowledge and customer satisfaction, and enjoy helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies and work their way up! Potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude, and enjoy watching your skill sets, education, personable skills and computer literacy skills grow on-the-job! Being a Customer Service Representative is so much more than answering phones and emails, being a CSR for ZLINE means you are spreading knowledge of our product, empowering our customers, and being a great team player that aims to grow and spread their positivity!

KEY ROLES & REQUIREMENTS

• High school diploma or equivalent (minimum)

• Excellent verbal and written communication skills

• Great organizational and follow-up skills

• Literacy with Mac OS computer systems

• Ability to be on the phone, email, and chat communication for about 8 hours/day

• Patience and understanding of customer needs, ability to de-escalate when necessary

• Great retention of computer programs like Salesforce and BrightPearl

• Dedicated to being a forever-learner of Product Knowledge (We create new skus every day!)

• Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, GMail)

WORKING HOURS & HOURS OF OPERATION

Reno, Nevada: Monday - Thursday 8:30am - 5:30pm, Fridays 8:00am - 4:30pm

Marysville, Ohio: Monday - Friday 8:00am - 4:30pm

Bruceton, Tennessee: Monday - Friday 8:00am - 5:00pm

BENEFITS

Available to all full time employees after 90 working days Medical, Dental, Vision, 401k Match at 6%, HSA/FSA, Profit Sharing, Employee Assistance Programs, Professional Development Assistance, Paid Time Off, Ample Opportunity for Advancement, Positive Workplace Culture & Success-Driven Atmosphere

COMPENSATION

$14.00 - $16.00 hourly

Pay dates are biweekly

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE Kitchen and Bath, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time. Learn More About Us at www.zlinekitchen.com or on Social Media @zlinekitchen

Company Description

ZLINE is a top-industry brand that manufactures high-end kitchen and bath appliances. We believe in Attainable LuxuryTM and unlimited growth for our incredible employees. We have been in business since 2008, and have been growing like crazy ever since. If you have a drive for innovation, a passion for growth, and a positive outlook then we want to interview you!! Apply today for an amazing opportunity to grow your skills, and become a part of one of the nations fastest growing and competitive kitchen and bath brands!