Job Description

Zovio is an education technology services company and is affiliated with The University of Arizona Global Campus, which offers online degree programs.

JOB DESCRIPTION:

The Enrollment Services Advisor is PRIMARILY A SALES JOB. You will be on the phone, in a call center type environment, making between 50-100+ outbound calls a day. You will be calling people that have expressed an interest in enrolling in the University of Arizona Global Campus but have not done so yet. You will help resolve any issues they have with enrollment and guide them toward finalizing their decision to start their program with UAGC.

WORK SCHEDULE:

· Rotating shifts that will fall between 5 AM and 7 PM. Twice a month you will work either a Saturday or a Sunday (7 AM - 4 PM) and get one day off during the week.

PAY: $20.00 - $24.00 per hour

EDUCATION:

· A minimum of 30 COLLEGE-LEVEL CREDITS is REQUIRED.

· We offer Tuition Reimbursement for classes taken through the University of Arizona Global Campus once you've been employed with us for 6 months.

THE IDEAL CANDIDATE SHOULD POSSESS:

· The will to succeed and provide opportunities for your students and their families for generations to come!

· The ability to work in a team environment.

· A positive attitude despite all circumstances, and a willingness to share your successes (we want you to help others become the over-achiever YOU already are).

· Drive & Persistence

· An understanding of the value of a college degree.

· Relationship building skills that will inspire your students to refer their friends and family to attend the University as well.

· A proven track record of results-oriented success and/or phenomenal customer service.

· Flexibility – Some days might require 50 phones calls, others 250.

· Strong computer skills (Our motto after all is “Technology changes everything”).

ESSENTIAL JOB DUTIES: Identifying and Qualifying Prospective Students.

· Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.

· Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University’s academic catalogs and/or University websites. Enrollment Advisors should be prepared to make as many as 200 phone calls in a day.

· Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. This call strategy may be long term based on student circumstances and needs.

· Schedule and conduct enrollment services interviews.

· Identify and address concerns of prospective students.

· Must have the ability to meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.

· Student Progression/Servicing Existing Students/Administrative Time.

· Follow up with current students through the completion of their first course to ensure student support and success.

· Develop and implement a strategy for successful student progression.

· Develop a network of students in order to generate recommendations to the university (friends, family, etc.).

· We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily.

· Participate and successfully complete all required company and University training.

· Ability to reach the minimum expectations as laid out for the Enrollment Advisor position (failure to do so could result in termination).

ADDITIONAL JOB DUTIES (include but are not limited to):

· Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.

· Responsible for adhering to a well-structured work day.

· Proactively partner with various Student Facing Departments to ensure student success.

· Ability to work closely with managers and/or peers in a team environment.

· Ability to accept and implement coaching and feedback.

· Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.

· Ability to access company and University resources in order to maintain up to date knowledge about programs and process.

· Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.

· Maintain attention to detail with respect to enrollment process.

· Maintain accurate and timely notes in student population management tools.

· Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.

· Other duties consistent with this position as assigned.

MINIMUM REQUIREMENTS:

· 30 completed college-credits (that's around 12 college courses or 1 full year of higher ed)

· 1 year of relevant experience - sales, customer service, call center, enrollment, admissions, etc.

· Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.

· Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.

· Demonstrate high level attention to detail to ensure accuracy of student documents.

· Ability to adapt in a changing environment.

PREFERRED QUALIFICATIONS:

· Relatable CRM experience

EDUCATION:

· A minimum of 30 college-level credits

Company Description

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners