Who We Are:

Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play as a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.


Your Job:

The Retail Sales Associate I is absolutely critical to delivering the premium level of customer service our consumers have come to expect. This team member brings the “Run Happy” shopping experience to Brooks consumers, offers expert guidance on fit and product selection, and makes the time they spend in our store the best part of their day! You won’t just be working in a store; you’ll be working at Brooks’ brand new Global HQ as well! It is your job to bring the best of the brand to all who walk through the door.


Your Responsibilities:

• Be awesome. Create energy. Inspire those around you. Be FUN. Elevate the Brooks brand!
• Provide consumers with premium, Run Happy service and in-depth product information.
• Be a storyteller, and a fantastic listener who gets to the core of customers’ needs and makes them feel at home, regardless of their athletic ability.
• Guide consumers in the selection and purchase of Brooks gear.
• Develop a keen ability to understand and empathize with runners and those aspiring to be active.
• Provide expert fitting and gait analysis service, matching consumers with the right product for them.
• Participate in any and all store sales floor/stock area merchandising and clean-up as necessary.
• Perform other duties as assigned by the Trailhead Store Operations Manager.
• Demonstrate regular and dependable attendance and punctuality.

Qualifications:

• 2+ years of retail experience. Strong sales and service experience is a big plus.
• Availability to work up to 20 hours per week (two to three shifts), including evenings and weekends.
• Moderate computer proficiency and ability to quickly learn new computer/Point Of Sale (POS) programs.
• Accurate cash-handling and inventory counting abilities. Basic retail math a plus.
• Outstanding customer service and conversational skills.
• Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships with consumers, Brooks Employees, and other members of the Brooks community.
• Excellent verbal communication skills and the ability to listen effectively.
• Comfort in interacting with a wide range of people, from brand new runners, to elite athlete, to corporate executives.
• Keen attention to detail in the execution of tasks.
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to develop loyal, engaging relationships with our consumers and the Brooks community.
• Dedication to the Brooks values!
• Ability to lift up to 50 lbs. and stand for long periods of time.

Reports to: Trailhead Store Operations Manager

Department: Trailhead Retail Store, #64

Position Class: Hourly, Part-Time, <20 hours/week

Position Location: Trailhead Retail Store – Seattle, WA


Brooks Sports, Inc. is an equal opportunity employer and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. Brooks is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. Brooks will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any individual.