Job Description

The Vice President, Client Services will oversee a large portfolio within dentsuX .This role is responsible for building strategy, fostering senior client relationships, and is expected to have a very strong knowledge of the biddable media space, particularly programmatic and paid social. 

RESPONSIBILITIES INCLUDE:

• Responsible for an account portfolio, senior/executive client relationships and contributes as an agency leader
• Works in partnership with clients and their teams to identify client issues, expectations and requirements
• Responsible for the financial stewardship of the account portfolio, accountable to executive management for quarterly and bi-annual business reviews
•  Leads the tough conversations required in any client relationship from time to time, with the ability to balance client expectations and the best interests of the agency
• Seeks opportunities for organic growth across the account portfolio
• Fosters company culture by leading internal agency initiatives as well as contributes to training/ongoing education programs
• Responsible for the performance of direct report Group Account Directors/Account Directors and ultimately for the performance of the client-facing team members
• Champions and understands the clients’ business at the highest level
• May serve as a New Business pitch lead across cross-channel teams, from RFP to final contract discussions
• Accountable for organic growth within portfolio of accounts, specific to each client and their unique opportunities
• Expected to identify and deploy key team members who can uncover opportunities and cultivate new business
• Collaborates with the agency leadership team on key decisions impacting the staff and office

KNOWLEDGE, SKILLS AND COMPETENCIES:

• Handles all aspects of managing a large, complex account with minimal oversight from agency executive management
• Demonstrates an exceptional understanding of media markets, including industry issues, trends and direction as well as a mastery of competitive profiling and positioning
• Creates a vision and business strategy to drive organic growth and profitability across the client portfolio
• Exemplifies a strong focus on multi-channel digital education
• Sets expectations and standards to which all are held equally accountable, with firmness, authority and encouragement
• Leads by setting the example of professionalism, work ethic, honesty and humility
• Inspires, motivates and mentors employees across the company

Qualifications

• Bachelor’s degree required
• 12+ years of industry relevant experience within client services and biddable media (programmatic and paid social preferred)
• 5+ years of account management experience, as well as significant P&L management experience working within a global organization

Additional Information

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. Employees from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsu.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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