Qualify and provide solutions to defects raised by clients
Analyze technical feasibility, and propose solutions to meet customer requirements
Configure, test and deliver fixes and enhancement for client applications
Maintain documentation
Share best practice recommendations with customers, ensuring an optimal use of the software
Manage customer expectations throughout the support period
Comply with support processes and best practices
Develop a image of a service of great quality and value with clients
Ensure customer satisfaction and enhance relationship management
Actively participate in own career development and continuous improvement
Provide pro-active reporting to the Support Manager
Propose improvements to existing processes and tools
Document and share best practices and lessons learned with peers
Education:
Seeking a Bachelor’s degree in Computer Technology, MIS, or Computer Science; or the equivalent education
Programming
Proficient in at least one programming language
Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies
Knowledge of database design concepts
Language
Fluent in English
Fluent in the local language
Proficiency in French can be a plus
Experience
overall understanding of applied information technology
Skills
Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)
Professionally interact with people, both internal and external to the organization through various media (face-to-face, web conferencing, telephone, email)