Job Description
MULTIPLE CUSTOMER SERVICE POSITIONS AVAILABLE FROM ENTRY LEVEL TO TEAM LEAD
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland county, N.Y., we are an established, cutting edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals at all levels to support that growth.
To join our customer service team, you should be comfortable speaking with clients on the phone, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
Responsibilities vary per level of position / experience, but will include the following:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned and deemed appropriate per level including but not limited to handing escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service oriented role
Team lead/supervisory experience a +
TO APPLY TO THIS JOB please answer the following questions:
Why are you excited about this position?
What unique quality do you possess which makes you stand out from other candidates?
What is your salary expectation?
To learn more about this dynamic organization pleaser visit us at www.ipostal1.com.
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Company Description
Company Description: We believe that it's time for postal mail to join the digital revolution and that shipping stores and mail centers should drive and benefit from this change. Digital mailbox usage is poised to grow dramatically due to the demand from an increasingly mobile society to stay connected and manage their lives digitally. As the worldwide leader in digital mailbox software, our parent company, USZoom provides a cloud-based technology platform that enables shipping stores and mail centers to deepen client/customer engagement, generate new revenue streams, and transform document management, organization and storage. Our proprietary software addresses the needs of consumers and businesses to manage postal mail, forward packages, scan and store documents, and deposit checks, online, 24/7, from anywhere, and includes capability to add phone, fax or email for an all-in-one-place solution. The service features a user-friendly online Mail Manager interface that lets customers manage their Digital Mailbox from any computer, tablet or smartphone just like they manage their email, and is fully integrated with back-end operations, so shipping stores and mail centers can provide great digital mailbox service easily and efficiently.