Job Description

BE MORE WITH IQOR

We handle almost 100 million customer interactions a year at more than 40 locations around the world. As a customer interaction professional, you’ll use the newest technology and your own excellent communications skills to retain customers for the most well-known, trusted brands in the world. We’ll help you reach, stretch and realize your potential. GROW MORE with your own customized career path. LEARN MORE with award-winning training. EARN MORE with industry-leading compensation. And CARE MORE in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. CLASS STARTS 10/30/2020!

OUR PRODUCT IS SERVICE, OUR STRENGTH IS PEOPLE

SUMMARY

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

TRAINING WILL BE ONSITE FOR 6 WEEKS. AFTER GRADUATION POSITION WILL MOVE TO WORK FROM HOME. MUST HAVE HIGH SPEED INTERNET AND MUST BE ABLE TO WORK EVENINGS AND WEEKENDS

SKILLS

• Answer incoming calls assisting with verifying coverage, filing claims, and scheduling repairs to fix things under home warranty
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

REQUIREMENTS

• At least 1 year of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
• High Speed Internet:
• Hardwired Cable or Fiber Optic connection (no Wifi)
• Modem must be able to direct connect to PC or laptop during working hours
• Minimum 10 mbps download / Minimum 5 mbps upload speeds
• Will have to meet goals by the end of "nesting.
• Must have the ability to work independently and in a team environment.
• Must have your own device.
• Experience in a production environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• You have the flexibility to work any shift, including nights and especially weekends.
• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent
• Speak and sit for extended periods of time.
• Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
• Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
• Carry or lift objects up to 10 lbs.
• Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
• Occasionally bend, reach, kneel, or twist for minimal periods of time.

PERKS

· $12.50 per hour

· Paid Training

· Opportunity for bonuses and raises based upon performance

· Health benefits after 45 days (You will be eligible for iQor’s Benefits as per company policy)

· Paid time off after 90 days

· 401K

· Tuition reimbursement

· Direct Deposit (recommended), Paper Payroll Check, or payroll card available.

· Fun, Friendly, Open, Team Oriented work atmosphere

YOUR NEW CAREER AWAITS. APPLY NOW!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran

Company Description

We are iQor. Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. Our team of 45,000 employees in 9 different countries continues to grow. And as we expand, so does our need for exceptionally talented personnel. Be More with iQor!