Job Description

WORK AT HOME - CUSTOMER SERVICE REPRESENTATIVE

iQor is hiring representatives who will provide excellent service to our customers over the phone. Qualified applicants will have a stable work history in a call center environment.

WE OFFER:

• Day Shift.
• Weekends off.
• Work at Home Positions starting after 4 - 6 weeks of in-office training.
• Pay - $13 hourly plus raises, bonuses, and incentives based on performance
• Benefits - Medical, Dental, Vision, paid time off, 401K, Tuition reimbursement, Referral Incentives.
• Monthly Bonuses.
• Quarterly reviews and raises based upon performance.
• Career Development and Management Training.
• Travel and Entertainment Discounts.
• Comfortable work environment – no standing for long hours.

REQUIREMENTS:

• Must have at least 6 months of Call center experience.
• Flexibility to work Monday - Friday from 6 am - 6 pm, along with mandatory overtime.
• HS Diploma or GED/equivalent.
• Computer literacy and typing skills of 25 words per minute.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures.
• Criminal record check required.

RESPONSIBILITIES:

• Answer incoming customer inquiries.
• Processing inbound credit/debit and check payments.
• Discussing customers billing concerns.
• Processing account changes as it pertains to billing.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.

COVID-19 PRECAUTIONS:

• Remote interview process.
• Personal protective equipment provided or required.
• Social distancing guidelines in place.
• Sanitizing, disinfecting, or cleaning procedures in place.

BE MORE WITH IQOR

We handle almost 100 million customer interactions a year at more than 40 locations around the world. As a customer interaction professional, you will use the newest technology and your own excellent communications skills to retain customers for the most well-known, trusted brands in the world. We will help you reach, stretch, and realize your potential. GROW MORE with your own customized career path. LEARN MORE with award-winning training. EARN MORE with industry-leading compensation. And CARE MORE in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

OUR PRODUCT IS SERVICE, OUR STRENGTH IS PEOPLE.

YOUR NEW CAREER AWAITS. APPLY NOW!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

JOB TYPE: Full-time.

Company Description

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!