Job Description

WE ARE SEEKING WORK FROM HOME, BYOD (BRING YOUR OWN DEVICE) POSITIONS. REQUIREMENTS OUTLINED BELOW. __ Our client works with about 450 different utility partners and they send mailers to customers to sign up whether they be a new customer or existing customer. Our agents receive calls to assist customers with selling customers new service or upgrading a service. These calls may be from a call who received a mailer and wants to sign up, someone who has heard from a friend and wants to sign up, or someone calling in with an issue unrelated to sales. Our agents also receive billing calls and are expected to take care of the billing issue and then turn it into a sale and/or upgrade.

A WORLD OF OPPORTUNITY IS WAITING...

LET’S GET STARTED! CLASSES STARTING SOON!

BENEFITS & PERKS

• $12.50 – $14.00 per hour based on experience
• $650 sign on bonus ($150 after day 30, $250 after day 60, and $250 after day 90)
• Medical, Dental, Vision (Eligible after 30 days)
• Paid Time Off (Earn immediately and use after 90 days)
• Tuition Reimbursement
• Referral Incentive Program
• Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
• Quarterly Reviews & Raises (Performance based)
• Performance Bonuses

RESPONSIBILITIES

• Receive inbound calls to assist with the sales of a home warranty.
• Politely and efficiently answer any questions for the caller while offering upgrades or add-ons to the existing service.
• Accurately document customer account in client systems
• Follow all required scripts, policies, and procedures
• Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

REQUIREMENTS

• Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail)
• HS Diploma or GED/equivalent
• Flexibility in working schedule (shifts vary by client and require at least one weekend day)
• Self-motivated and able to adapt and comprehend changes in business processes and procedures
• Criminal record check and drug test required

WORK FROM HOME REQUIREMENTS

• Environment: Quiet, secure, and distraction free for the duration of working hours.
• Landline Phone: Not required
• Internet: Wireless and Wifi not permitted.
• Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
• Connection: Direct connection from modem to PC required
• Computer Specs:
  • Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)
  • OS: Windows 10
  • CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better
  • RAM: 4 GB +
  • Hard Drive: 20 GB or more of available space
  • Ports on PC: Minimum of 1 USB and Ethernet Port

FRAUD WARNING: iQor recruiting team members only use @iqor.com email addresses to contact you. There will never be any request for payment to iQor as part of the hiring process. If you receive emails from iQor recruiting team members from any other addresses or personal email accounts, please contact us: Askcompliance@iqor.com

Company Description

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!