“OUR PRODUCT IS SERVICE, OUR STRENGTH IS PEOPLE”

As an iQor employee, we’ll help you soar personally and professionally. We’ll supply topnotch training and tools to help you excel at your job. We provide world class leadership programs that help propel you to advancement.

From your first day at iQor, you’ll notice something special in the air. It’s a nurturing and supportive spirit that comes from our constant focus on customers. Helping people is what we do!

OPEN INTERVIEWS/SCREENINGS- SATURDAY, NOVEMBER 3RD, FROM 10:00AM-1:00PM

2989 NORTH COMMERCE PARKWAY, MIRAMAR, FL 33025

MUST BE ABLE TO WORK EVENINGS (3PM-12PM)  AND AT LEAST ONE WEEKEND DAY.

CUSTOMER REPRESENTATIVE EXPERT BENEFITS

• HEALTH, DENTAL, VISION INSURANCE
• TUITION REIMBURSEMENT
• BONUSES UP TO $800 MONTHLY (BASED ON PERFORMANCE)
• MONTHLY PRIZES FOR PERFORMANCE (GIFT CARDS, ELECTRONICS, ACCESSORIES
• RAISE POTENTIAL EVERY THREE MONTHS (BASED ON PERFORMANCE)
• 401K
• CASUAL DRESS
• FUN WORK ENVIRONMENT
• PAID TRAINING

CUSTOMER SERVICE REPRESENTATIVE EXPERT FULL TIME POSITIONS

OUR CUSTOMER SERVICE REPRESENTATIVE EXPERTS ARE RESPONSIBLE FOR A VARIETY OF DIFFERENT CALLS INCLUDING:

• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Providing accurate, valid and complete information by using the right methods/tools
• Keeping records of customer interactions and process customer accounts
• Going the extra mile to engage customers
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
• Resolving customer complaints via phone, email, mail or social media
• Performing other duties as assigned

CUSTOMER SERVICE REPRESENTATIVE EXPERT SKILLS REQUIRED

• Previous Call Center/Advanced Customer Service experience required
• Ability to develop rapport and demonstrate a caring attitude
• Excellent data entry and internet navigation skills
• Clear, distinct oral and written communication skills
• Must be detail oriented
• Dynamic interpersonal and judgment skills
• Professional demeanor and dependable work ethic
• Ability to work in a fast-paced environment and multi-task
• Ability to use positive language
• Time management skills
• Ability to ‘read’ customers
• Ability to handle surprises
• Empathy
• Patience
• Attentiveness

CUSTOMER SERVICE REPRESENTATIVE EXPERTS MUST BE WILLING TO CONFORM TO OUR GUIDING IQORIAN PRINCIPLES:

• I.Integrity
• Q.Qustomer Dedication
• O.Open Communication
• R.Respect
• I.Innovation
• A.Accountability
• N.Need to Give Back

CUSTOMER SERVICE REPRESENTATIVE EXPERT EDUCATION REQUIRED

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time.
• The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs.
• The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery.
• The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time.
• Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance.
• Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.