member services representative - omaha n.90th

Planet Fitness North 90th

member services representative - omaha n.90th

Omaha, NE
Full Time
Paid
  • Responsibilities

    Job Title: Member Services Representative

    Location: Omaha, NE (90th Street)

    Job Type: Full-Time / Part-Time

    About Us:
    At [Your Company Name], we pride ourselves on delivering exceptional service to our members and fostering a welcoming community. As a Member Services Representative, you will be the frontline ambassador of our organization, ensuring that every member has a positive and enriching experience.

    Job Summary:
    We are seeking a friendly and motivated Member Services Representative to join our team at our Omaha location on 90th Street. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to handle various member inquiries with professionalism and enthusiasm.

    Key Responsibilities:
    - Serve as the first point of contact for members and potential members, providing outstanding customer service.
    - Answer phone calls, emails, and in-person inquiries regarding memberships, services, and policies.
    - Assist members with account management, including updating personal information, processing payments, and resolving billing issues.
    - Promote memberships and additional services, educologically explaining benefits and features.
    - Conduct follow-ups with members to ensure satisfaction and gather feedback for continuous improvement.
    - Maintain accurate records of member interactions and documentation in our system.
    - Collaborate with other team members to address member concerns and resolve issues promptly.
    - Participate in training and development programs to enhance product knowledge and customer service skills.
    - Assist with membership drives and special events as needed.

    Qualifications:
    - High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
    - Previous experience in customer service or member relations, preferably in a relevant industry.
    - Strong interpersonal and communication skills, with a friendly and approachable demeanor.
    - Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software is a plus.
    - Ability to multitask, prioritize, and work in a fast-paced environment.
    - Strong problem-solving skills and attention to detail.
    - Flexibility to work evenings and weekends as needed.

    What We Offer:
    - Competitive salary and performance-based incentives.
    - Comprehensive benefits package, including health, dental, and retirement plans.
    - Opportunities for professional growth and development.
    - A positive and inclusive work environment with a strong team culture.

    How to Apply:
    If you are passionate about providing exceptional service and making a difference in our members' lives, we would love to hear from you! Please submit your resume and cover letter to [email address] with the subject line "Member Services Representative Application - Omaha."

    [Your Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Feel free to tailor this job description to better fit your organization's specific needs or branding!