OFFICE ASSISTANT INTERN

Jobs Plus Program

$14.00 - $18.00 per hour

12 Month Part-Time (20hrs per week) Project Position

(Must be a West Oakland Public Housing Resident to Apply)

DEFINITION

Under close supervision, will perform a variety of clerical work, and provide support services to various Authority Departments; and performs other related duties as required.

ESSENTIAL FUNCTIONS

• Answers and directs phone calls, voice mail and e-mail; greets visitors, clients and staff; responds to general questions; refers inquiries as appropriate; takes messages; distributes forms and explains their completion; provides information on Authority programs and related referral services
• Updates and maintains filing systems, including confidential files; sets up new files; receives, pulls and files documents and records
• Types correspondence, reports, memos, forms and related materials with accuracy,       completeness and in compliance with departmental procedures
• Inputs, updates, searches and retrieves data using spreadsheets, computer databases and various automated systems
• Meets with residents to promote the Jobs Plus and other programs for the Authority
• Refers residents to the available programs and outside resources and serves as a liaison between residents and service providers
• Opens, dates, screens, sorts, routes and processes mail
• Prepares information packets and packets of required forms; maintains client/public information, fact sheets and supplies
• Schedules appointments; maintains a calendar for program participates
• Schedules meetings and makes appropriate arrangements such as contacting participants, reserving rooms, and assembling materials and documents

MARGINAL FUNCTIONS

May prepare a variety of handwritten or computer generated reports using established procedures and formats; performs other related work as assigned.

MINIMUM QUALIFICATIONS

Graduation from high school or GED, one year of verified clerical experience;

Must be a Public Housing resident on the lease at one of the following sites: Peralta Villa, Campbell Village, Chestnut and Linden Court, Mandela Gateway.

An equivalent combination of education, training and experience will be considered.

KNOWLEDGE & ABILITIES

Knowledge of: modern office methods, practices and procedures; basic record keeping, standard PC software and hardware including computer applications such as Microsoft Word, Excel, and other related programs and systems; customer service principles; operation of standard office equipment; proper format for typed material; business standard English usage, including grammar, punctuation and spelling.

Ability to: operate a variety of standard office equipment such as personal computer, phone, fax, calculator, copier, scanner and other departmental specific equipment; type and file with accuracy; learn the specific operations and procedures of the job; proofread material for grammatical, numerical and clerical accuracy; learn, understand, interpret, programs regulations pertaining to the work assigned; learn computer skills and other new technology; effective communication skills; follow written and verbal instructions; interact courteously and professionally with a culturally diverse general public and with other Authority employees; provide quality customer service to internal and external clients; use discretion and good judgment in the handling of sensitive and confidential information; prioritize and complete work in a timely manner.

To Apply:  

Please complete an Employment Application online at www.oakha.org. Applications will be available at 1619 Harrison Street, Department of Human Resources, Oakland, CA. 94612. Open until sufficient number of applications are received.  For more information or questions regarding the application process, please call (510) 874-1575. Resumes will not be accepted in lieu of a completed application form. EOE.