Sales Operations Coordinator

O

opentable

Sales Operations Coordinator

Denver, CO
Paid
  • Responsibilities

    OPENTABLE, part of BOOKING HOLDINGS INC. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 25 million diners per month via online reservations across more than 45,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other helpful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to manage their reservation book, streamline their operations, and enhance their service levels. Since its inception in 1998, OpenTable has seated over 1.4 billion diners via online reservations around the world. OpenTable is headquartered in San Francisco and has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, the Netherlands, United Kingdom and the United States.Restaurants are available for reservations in Dutch, English, French, German, Japanese, and Spanish languages.

    POSITION DESCRIPTION

    Reporting to the Manager of Global Sales Operations, this position is responsible for supporting a variety of sales & services related programs and initiatives across North America, EMEA, and APAC.  The role will work cross-functionally with multiple OpenTable departments including sales, internal systems, marketing, finance, and IT to support the rollout and continued optimization of multiple business functions as they relate to Sales & Services. This includes new product launches and associated internal sales process modifications, forecast management, CRM integration, process documentation, as well as sales territory modifications & administration.  This position collects and analyses data needed to make decisions about our sales and restaurant service initiatives.  The Global Sales Operations Coordinator will support and then lead internal systems trainings, handle sales and restaurant service process support needs, address sales territory revisions, and tackle ad hoc project needs.

    This role would suit a recent graduate or someone with 1 to 2 years experience in a sales support or sales administration role. A passion for technology, restaurants, food and hospitality would be great too.  If you are looking to join a fast-growing technology company and be part of a small but highly skilled Sales Operations team, take a seat at our table.

    RESPONSIBILITIES

    • Salesforce.com (SFDC) support & data stewardship
    • Dashboard and report creation and upkeep
    • Data maintenance and enhancement
    • New territory outlines, evaluations, & territory administration  
    • Data & process management related to new products and acquisitions
    • Internal process adoption, compliance, and update communication
    • Process audits and improvements
    • SFDC training, end user support, and document management
    • Content and documentation maintenance         
    • Chatter Maintenance
    • SFDC add-on tool mastery and support
    • Tracking, communication, award distribution for sales & services recognition

    SKILLS

    • Patience to work with a variety of people with varying technical skill levels.
    • Proficient in Salesforce.com, Word, PowerPoint,
    • Highly skilled in Excel
    • Strong problem solving, judgment, and organizational skills.
    • Technically savvy.
    • Self-motivated and able to perform well under pressure and against aggressive deadlines.
    • Capacity to grasp and learn complex concepts quickly and independently.
    • Talented multi-tasker.
    • Naturally curious about how organizations scale.
    • Ability to multitask and prioritize.  
    • Extreme level of attention to detail.
    • Highly focused; able to execute on one-off projects as well as on routine tasks.
    • Excellent communicator.
    • Self-motivated and able to perform well under pressure and against deadlines.

    REQUIREMENTS

    • Advanced Microsoft Excel skills - must be comfortable using Excel efficiently to produce digestible analysis.
    • Salesforce.com experience highly desirable
    • GeoPointe or similar mapping tool experience highly desirable
    • Experience using data to make recommendations.
    • College degree required.
    • Strong project coordination and organization skills.
    • Some experience in a sales support / sales administration role preferred.

    WHAT'S NEXT? This is a full time exempt position based in Denver, CO. If you're interested in joining the OpenTable team and believe this is the role for you, please apply! OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.

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