Job Description

Pace Systems, Inc. is a Comprehensive IT, Security, Electrical, Audio Visual, and Software Solutions located in Naperville, IL. We're currently seeking Help Desk Support for a client located in Chicago, IL.

QUALIFICATIONS:

*Previous experience in IT, customer service, or other related fields

*A+ Certification Preferred

*Ability to build rapport with clients

*Strong troubleshooting and critical thinking skills

*Positive and professional demeanor

ESSENTIAL DUTIES:

• Provides resolution for escalated service tickets

• Works with clients to evaluate and solve technical problems

• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

• Configures and supports internal and/or external networks

• Develops and maintains all systems, applications, security, and network configurations

• Troubleshoots network performance

• Recommends upgrades, patches, and new applications and equipment

• Maintains a log of completed work using an incident-tracking application

***APPLICANTS MUST BE ABLE TO WEAR A CDC APPROVED MASK AT ALL TIMES IN CLINIC-LIKE ENVIRONMENT

THIS POSITION IS NOT REMOTE 

Company Description

Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.