Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: The Technical Inside Sales position will provide technical and commercial support to internal and external customers. Work efforts include extensive order fulfillment duties; heavy volume of customer phone and email communications; basic quotation development; technical submittal creation; basic pricing, availability and technical customer inquiries; general administrative support needs; and engagement in special projects to support continuous improvement to increase productivity and reduce cycle time for customer support while increasing legendary customer service.  Consistent, timely compliance and utilization of company policy, procedures and tools is important.

The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team, acting as One Company, and driving revenue and profitability. The Technical Inside Sales position will require strong interpersonal and communication skills in collaborating with external customers and interdepartmentally within Xylem.

ESSENTIAL FUNCTIONS:

• Provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools as well as communicate with related internal and external customer and vendor contacts
• Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved
• Create project technical manuals based on internally supplied quotations and other details
• Provide basic item availability, pricing, and technical assistance including but not limited to part number identification, product bill of materials, serialized number parts lists for internal and external customers.
• Provide basic Aftermarket replacement part selections and develop related quotations as necessary
• Daily utilization of Customer Relationship Management (CRM) tool to input new data and maintain existing data to current status for both direct customer interactions as well as those by outside sales
• May coordinate local trade show or lunch & learns; attend these events in a supporting role; and/or fulfill related sales literature, brochures and demo equipment needs
• Participate in, or possibly lead, special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions
• Create legendary customer service experiences for internal and external customers
• Handling in overflow from other sales support positions at local office or other locations as necessary, including but not limited to tasks such as phone handling, project technical manuals, order fulfillment, general administrative tasks, and basic technical support
• Develop technical depth and understanding of Xylem product and application knowledge

MINIMUM QUALIFICATIONS:

• 4-year degree, preferably in business, computer science, applied science or any of the sciences studies
• Prefer 0-2 years of successful inside sales experience, preferably to municipalities, industrial customers, and contractors
• Excellent collaborative and communication skills (written & oral)
• Excellent attention to detail, organizational skills & task management
• Legendary customer service skills
• Continuous Improvement, Lean methodology and Six Sigma  candidate interest
• Strong technical aptitude as it relates to the basic understanding of mechanical equipment and general engineering fundamentals and related tools
• Proficient in Microsoft Office
• An in-depth understanding of CRM, quotation and AS400 based order entry systems and the ability to navigate the system effectively and efficiently.
• Passionate about water and the environment
• Light lifting(20-45 pounds), office environment
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Travel:  20%, or as required to fulfill the duties listed above. Other travel as needed or required by the company may include international travel for training.

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED