Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s more than 16,500 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York with 2017 revenue of $4.7 billion, Xylem does business in more than
150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.
Godwin, a Xylem brand, offers a broad product line of fully automatic
self-priming pumps used in temporary and permanent applications. With a
full range of diesel and electric pumps available to purchase or rent,
Godwin pumps are used for dewatering and liquids transfer in mining,
constructions, municipal and industrial projects around the world.
THE ROLE: Godwin, a Xylem brand seeks to hire an Inside Sales
Representative to be responsible providing a variety of sales related
support and assistance to both internal and external customers
throughout the U.S. and Canada in solving fluid-handling problems and
increasing company rental and sale business through development of
Godwin and Flygt pumping systems and related pumping products.
ESSENTIAL FUNCTIONS:
- Provide assistance to customers, Outside Sales Representatives,
Technical Inside Sales Representatives and Branch Manager with the
preparation of quotations, bids, field service contracts, rental and
sale contracts and associated correspondence, and answering
customer inquiries.
- Assist in the management of bids through spreadsheets and Outlook
calendars to apprise sales department of pre-bids and due dates.
- Review company-generated reports (Cognos) with Sales and Branch
Manager and sales staff to maintain efficiency and process flow.
- Process pick-up slips and returns.
- Answer, screen and route incoming telephone calls in an efficient,
courteous and professional manner; maintain flow of e-mail; continue
customer relations; interact with all departments to resolve issues
in a courteous and professional manner.
- Responsible for submitting rental, sale, field service and work
orders for invoicing.
- Communicate and coordinate order deliveries and pick-ups with
Operations’ personnel.
- Maintain constant contact with Outside Sales Representative
throughout an order delivery, including any updates.
- Prepare credit memos.
- Process new customer account set-up paperwork.
- Collect competitive information for sharing with Godwin sales
representatives preparing quotes.
- Maintain sales literature.
- Act as liaison between customers and Company departments.
- Participate in Godwin’s 24-hour on-call service rotation including
office coverage on Saturdays as directed by the Branch Manager.
- Other related duties as may be required.
MINIMUM QUALIFICATIONS:
- Ability to use sound judgment and problem solve in a fast paced
environment
- Ability to collaborate and build effective relationships at all
levels of the organization
- Ability to handle multiple projects, prioritize, meet deadlines and
work independently with initiative in a fast paced environment
- Ability to follow detailed oral and written instructions
- Possession of strong organizational skills
- Ability to effectively communicate at all levels both orally and in
written form
- Proficiency with various computer software packages to specifically
include Microsoft Office products
- Three to five years experience in a related field of pumps, pumping
systems or equipment rental within the industrial, municipal or
construction industries preferred
- Bachelor degree in business or technical field of study preferred
- Experience in a windows-based order processing/inventory program
preferred
PHYSICAL DEMANDS:
(The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
- Light lifting (20-25 lbs.), office environment
- Regularly required to sit or stand, reach, bend and move about the
facility
WORK ENVIRONMENT:
(The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
- Office: Standard office equipment; work usually performed in an
office setting free from any disagreeable elements.
- Standard weekly job hours: 40 hours
EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED