Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s more than 16,500 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York with 2017 revenue of $4.7 billion, Xylem does business in more than
150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.
THE ROLE: Xylem seeks to hire a Monitoring & Controls Service
Specialist to perform a diversified range of service and sales
activities within the Monitoring & Controls Group. The ideal candidate
will support customers and other service staff members by delivering
telephone guidance on troubleshooting and installation matters. They
will also assist with application questions as potential customers call
for recommendations by using basic to mid-level electrical theory, help
remotely diagnose and resolve control and instrumentation issues at the
customer’s site.
ESSENTIAL FUNCTIONS:
- Perform/ lead field instillations
- Read electrical schematic drawings to determine how to interface
automation components.
- Field modifications to existing control panels to accommodate Xylem
Monitoring & Controls (M&C) equipment to an exemplary standard.
- Install new control panels.
- Test installations following Xylem, NEC, UL and any other applicable
safety codes / guidelines and / or procedures.
- Mark up schematics (for as built drawings) with field modifications
for engineering updates.
- Field Troubleshooting: Provide onsite support to resolve Xylem
customer controls issues. Using multi-meter, hand tools and basic
to mid level electrical theory, diagnose and resolve control and
instrumentation issues at the customers site.
- Conduct Training Seminars: Present M&C equipment operational
seminars in a classroom environment. By utilizing multimedia tools,
deliver adequate training to both customers and fellow service
staff to enable them to take ownership of their Xylem M&C products.
- Support Direct & Distribution M&C Sales: As required, attend
customer meetings, work with W&WW sales channels to provide training
on the basic fundamentals of the M&C assortment, and attend
engineering meetings to provide clarification on controls &
telemetry solutions.
- Start Up Assistance: Provide onsite support to help commission
Monitoring & Control products. This includes but is not limited to
Xylem intelligent Pump Station Managers (iPSM), Pump Controllers,
Protection devices, Submersible pumps, Electrical Control Panels and
Treatment products.
- General Documentation:Create or edit procedures and best practices
related to M&C start-up, installation, troubleshooting,
configuration, etc. Perform the required administrative tasks
associated with the M&C Service Specialist position (i.e. product
improvement requests, product issues notifications, trip reports,
customer follow-up communications, time sheets, travel
authorizations requests and general filing/ recorded keeping on
customer support issues)
- Increase M&C Service Knowledge: Identify and help develop additional
M&C service support talent from within the existing US Sales company
service groups. Evaluate existing service personnel, establish
training plans, assist/conduct classroom training and hands-on
experience training, and help perform yearly capability audits.
MINIMUM QUALIFICATIONS:
- 2 years Electrical Controls technical training or equivalent
- Minimum of 5 years experience in industrial controls applications
with a working knowledge of PLCs, telemetry, distributed control
networks and industry standard communications protocols
- 5 years equipment maintenance experience in wastewater collection or
treatment systems.
- VBSS Greenbelt is preferred
- Proficiency in Microsoft Word, PowerPoint and Excel
- Must be highly motivated with strong communications skills and the
ability to work independently.
- Must be able to work to quality driven standards in a professional
and safe manner.
- Working knowledge in water/wastewater processes, including pumping
and various treatment equipment
- Treatment focus around disinfection (UV, Ozone), aeration, and
filtration
- Thorough understanding of systems troubleshooting and the benefits
of establishing solid service practices for the operating and fiscal
benefit of the company, distribution and the end-user.
- Very strong customer focus and interaction to ensure
optimum relationships.
- Must have experience with electrical control panels, VFD’s, PLCs,
SCADA systems and other electronic systems and instrumentation.
- Up to 75% overnight travel required.
PHYSICAL DEMANDS:
(The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
- Regularly required to sit, stand, walk and reach with hands
and arms.
- Frequently required to communicate orally.
- Ability to use hands and fingers dexterously to operate office
equipment and or/ tools and equipment in the field where wiring is
required.
- Must occasionally lift/ transport up to 50 pounds.
- Vision abilities required by this job include close vision and color
differentiation recognition for electrical wiring.
WORK ENVIRONMENT:
(The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
- Office: Standard office equipment; work usually performed in an
office setting free from any disagreeable elements.
- Field or Customer location: May work around pipes, valves,
electrical equipment and operating machinery, etc. such as
commonly found around manufacturing facilities, construction
sites and drinking water/wastewater treatment plants.
- Travel: As required to fulfill the duties listed above (up to 75%).
Other travel as needed or required by the company.
EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED