Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

The Role: The Inside Sales Representative is responsible for providing a variety of sales related support and assistance to both internal and external customers throughout the U.S. and Canada in solving fluid-handling problems and increasing company rental and sale business through development of Godwin and Flygt pumping systems and related pumping products.  

Essential Duties/Principal Responsibilities:

• Provide assistance to customers, Outside Sales Representatives, Technical Inside Sales Representatives and Branch Manager with the preparation of quotations, bids, field service contracts, rental and sale contracts and associated correspondence, and answering customer inquiries.
• Assist in the management of bids through spreadsheets and Outlook calendars to apprise sales department of pre-bids and due dates.  
• Review company-generated reports (Cognos) with Sales and Branch Manager and sales staff to maintain efficiency and process flow.  
• Process pick-up slips and returns.  
• Answer, screen and route incoming telephone calls in an efficient, courteous and professional manner; maintain flow of e-mail; continue customer relations; interact with all departments to resolve issues in a courteous and professional manner.
• Responsible for submitting rental, sale, field service and work orders for invoicing.
• Communicate and coordinate order deliveries and pick-ups with Operations’ personnel.
• Maintain constant contact with Outside Sales Representative throughout an order delivery, including any updates.  
• Prepare credit memos.  
• Process new customer account set-up paperwork.  
• Collect competitive information for sharing with Godwin sales representatives preparing quotes.  
• Maintain sales literature.  
• Act as liaison between customers and Company departments.  
• Participate in Godwin’s 24-hour on-call service rotation including office coverage on Saturdays as directed by the Branch Manager.
• Other related duties as may be required.

 

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Three to five years’ experience in a related field of pumps, pumping systems or equipment rental within the industrial, municipal or construction industries preferred

• Bachelor degree in business or technical field of study preferred

• Experience in a windows-based order processing/inventory program preferred

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to use sound judgment and problem solve in a fast paced environment  

• Ability to collaborate and build effective relationships at all levels of the organization  

• Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative in a fast paced environment  

• Ability to follow detailed oral and written instructions  

• Possession of strong organizational skills  

• Ability to effectively communicate at all levels both orally and in written form  

• Proficiency with various computer software packages to specifically include Microsoft Office products

 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Light lifting (20-25 pounds), office environment  

WORK ENVIRONMENT  

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standard office equipment with some exposure to a shop environment  
• Minimal travel as required to fulfill the duties listed above.

 

 

EOE/Females/Minorities/Protected Veterans/Disabled