We are looking for an experienced leader in user experience research to
join our Product Insights team, and help drive an insights led culture
across Spotify. Our mission is to turn customer experiences and data
into insights to impact the strategy and direction of Spotify products.
Your team will study user behavior, strategic initiatives, content, and
new features and bring data and insights into every decision we make.
We are developing world-class personalised features to connect our users
to the right content for every moment. User researchers and data
scientists in this area will be helping to answer questions such as
- How should we define success metrics for Discover Weekly?
- How do we accurately measure user satisfaction on our Home page?
- How do we design for user experience when every user’s experience is
personalised to them?
As a Manager in Product Insights you’ll be a hands-on leader of a team
of 4-6 professionals from both user research and data science
backgrounds, focused on improving our content recommendation products.
WHAT YOU’LL DO:
- Lead a team of user researchers and data scientists, setting focus,
strategy and priorities for the teams work to maximize influence and
impact in the organization
- Ensure data and insights are actionable to drive decisions across
the business
- Provide leadership and mentorship to the broader product insights
team
- Communicate data-driven insights and recommendations to key
stakeholders at the Director, VP and Executive levels
- Work closely with cross-functional teams of designers, product
owners, engineers, marketers, and others across the company
passionate about Spotify’s success
- Work from Boston, leading research across our global markets
WHO YOU ARE:
- You have 4+ years of experience as a people-manager
- You have 6+ years in a research role at a consumer-focused product
company
- You have a degree in Human Computer Interaction, Psychology, Social
Science, or a related field
- You have broad experience of evaluative and formative qualitative
research methods and are comfortable planning, scoping, conducting,
analysing and communicating research
- You are familiar with quantitative research methods, comfortable
with metrics and A/B tests, and are able to synthesise quantitative
data with qualitative user research
- You have a passion for making sense of user behaviour, using any
available methods and a dedicated advocate of a user-centered
approach
- You are a great storyteller and communicator, and can build
relationships with a diverse set of stakeholders
- You are capable of tackling ambiguous problem spaces and challenges
We are proud to foster a workplace free from discrimination. We strongly
believe that diversity of experience, perspectives, and background will
lead to a better environment for our employees and a better product for
our users and our creators. This is something we value deeply and we
encourage everyone to come be a part of changing the way the world
listens to music.