Allison Paley
Location
New York City, NY
Larchmont, NY
Education
U
University of Pennsylvania
August 2013 - May 2015
degree
MBA
major
Management
U
University in St Louis
Work Experience
H
HUMANQ
HEAD OF CUSTOMER OPERATIONS
September 2021 - present
company
HUMANQ
title
HEAD OF CUSTOMER OPERATIONS
overview
- Customer Success - Achieved 100% customer satisfaction, 90% customer retention and maintained an NPS of 90 by cultivating meaningful relationships with customers and optimizing end-to-end customer experiences
- Sales Enablement - Created streamlined pricing model resulting in $1MM of sales revenue with new customers and increased the renewal rate of existing
- Coach Engagement
- Led the recruiting, onboarding and certification of 50 new Coaches, ensure high engagement and success across the organization
- Project Management - Spearheaded key initiatives such as website redesign, self-service sales flow creation, and analytics dashboards implementation
X
XANDER AN AT&T COMPANY
DIRECTOR OF STRATEGY
May 2018 - September 2021
D
DELOITTE CONSULTING
MANAGER
October 2015 - May 2018
G
GENERAL ELECTRIC
REAL ESTATE CAPITAL MARKETS ASSOCIATE
January 2009 - June 2013
Skills
Languages
ChineseEnglish
Skills
Advertising CampaignsAsset ClassesBusiness AdministrationBusiness EfficiencyBusiness PartnershipsBusiness Process ImprovementCapital MarketsConsultingCultural ActivitiesCustomer AnalyticsCustomer ExperienceCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionDashboardsData AnalysisDecision Making SkillsDigitizationEmployee OnboardingEmployee RetentionGrowth StrategiesHedge FundsInternational SalesKnowledge of AdvertisingMarketingMarket LiquidityMentoringMonetizationMoney InvestmentsOperational ExcellenceOperations ManagementOrganizational ArchitecturePost-merger IntegrationsPredictive Data AnalysisPrivate Investment in Public EquityProject ManagementReal EstateReal Estate FinanceSalesSales DevelopmentStrategic AlliancesStrategies of PricingSuccess Driven PersonTeam ManagementTeam WorkingTillage Process