Brandi Jones

Master's

Education

ExploreLearning

Project Manager

- Collaborated with cross-functional teams to develop and execute implementation plans aligned with customer incentives, driving seamless technology integration and customer satisfaction - Monitored and analyzed customer product usage data, jumping product usage by 53% resulting in higher adoption and more technology engagement through data-driven insights and proactive adjustments - Led initiatives to address customer concerns by optimizing workflows, implementing new features, and providing targeted training sessions, exploding a 47% increase in product usage time and enhancing customer satisfaction - Worked closely with software developers to beta-test new functionality, enhance product quality, and foster future customer partnerships, contributing to product innovation and strengthening client relationships - Created quarterly analysis reports for internal management, offered strategic solutions to improve stakeholder product implementation health, and drove continuous improvement in technology product delivery