- Conducting end-to-end research independently (owning, planning & executing) across a product cycle using a range of approaches and methodologies
- Communicating insights clearly and translating into actionable recommendations
- Informing the strategic direction of 4 products in areas such as loyalty, promotions, rewards, game offerings, & value props
- Work cross-functionally with design, marketing, product managers, analytics, & content
- Educating researchers and stakeholders on UX best practices
- Refining research roadmaps to align with objectives and timelines
- Shaping research plans by adjusting timelines to meet product goals and address issues
- Facilitate ideation, alignment, and engagement workshops with a variety of stakeholders
- Achieved a 49% year-over-year increase in weekly active users engaging with the College Football game by leveraging user feedback to optimize the user journey & engagement
- Exceeded launch expectations for Faceoff, a newly introduced product in 2022, with user entry fees averaging 21% higher than anticipated
T
The Lewin Group
UX Research Consultant II
May 2019 - April 2022
C
Centers for Disease Control AND Prevention
Evaluative Researcher
November 2017 - May 2019
K
Karna
CDC Contractor
Atlanta, GA, US
November 2016 - November 2017
C
Centers for Disease Control and Prevention
Public Health Advisor
Raleigh, NC, US
October 2014 - October 2016
Skills
Business PlanningCollaborative DesignCommunication SkillsCompetition AnalysisConcept TestingContextual InquiryCultural ActivitiesDashboardsData AnalysisData CollectionData ScienceFigmaFocus GroupGeneration of IdeasHealth CareHealth Impact AssessmentsHealth SciencesIncident ResponseJIRAKnowledge of HematologyKnowledge of ImmunizationKnowledge of StatisticsLeadershipLeadership DevelopmentMarketingMetricsProblem SolvingProduct LifecycleProduct StrategiesProject ManagementPsychologyPublic HealthQualtricsQuantitative ResearchReceptivityResearch SkillsSales PromotionSAS (Software)Scientific StudiesSite OperationsSoccerSPSS (Software)Stakeholder ManagementStatistical Hypothesis TestingStorytellingStrategic ManagementStructured InterviewsSurveysTableau (Software)T-testUsability TestingUser ExperienceUser FeedbackUser ResearchVisualization