CASEY BERES

Bachelor's

Journalism

Howell Pointe Swim Club

Receptionist, Head Waitress

• Resolved inquiries and complaints in a timely and empathetic manner • Prepared documentation and reports for filing purposes • Assisted club members in answering open-ended questions, both in person and via telephone, to better assess their needs • Promoted to head of waitressing staff, focusing now on leadership and ensuring a high-functioning environment • Portioned, arranged, and garnished food for poolside and indoor delivery • Prepared and cooked daily food and beverage items • Guided guests through menus while demonstrating thorough knowledge of the facility’s food, beverage, and ingredient options