• Resolved inquiries and complaints in a timely and empathetic manner
• Prepared documentation and reports for filing purposes
• Assisted club members in answering open-ended questions, both in person and via telephone, to better assess their needs
• Promoted to head of waitressing staff, focusing now on leadership and ensuring a high-functioning environment
• Portioned, arranged, and garnished food for poolside and indoor delivery
• Prepared and cooked daily food and beverage items
• Guided guests through menus while demonstrating thorough knowledge of the facility’s food, beverage, and ingredient options