Carolann Rivera-Price

About Me

Carolann, healthcare pro with a decade of expertise, offering versatile admin and customer support skills.

Location

New York City, NY
Education
    University of Mount Olive
    September 2014 - May 2018
    degree
    Bachelor's
    majors
    Health Management and Clinical Assistance
    Marketing
    CAMPBELL UNIVERSITY
    July 2016 - May 2019
Work Experience
    Wake Med Health & Hospitals
    Team Lead, Education Quality Assurance Department
    Raleigh, NC, United States of America
    August 2016 - present
    company
    Wake Med Health & Hospitals
    title
    Team Lead, Education Quality Assurance Department
    overview
    • • Direct/Coordinate quality policies, procedures, and programs for ambulatory clinics. • • Organized event planning/logistics for ambulatory administrative staff/physicians. • • Preparing monthly activity reports. • • Coordinated travel arrangements. • • Create project plans/schedules for project implementation. • • Managed recruiting, sourcing, screening and interviewing candidates. • • Epic implementation/on-site training of 56 practices.
    WakeMed Physician Practices
    Patient account Representative
    Raleigh, NC, United States of America
    May 2015 - August 2016
    Flexogenix
    FINANCIAL SPECIALIST
    Cary, NC, United States of America
    September 2014 - May 2015
    AmeriHealth NJ Insurnace Company
    Insurance Analyst
    Raleigh, NC, United States
    December 2013 - May 2015
Fun Fact

With 5+ years of experience overseeing exceptional patient services and support in busy healthcare facilities, I excel at communicating with cross-functional medical staff while facilitating optimal efficiency and accuracy.

Passion

Developing, implementing, and leading process and procedure improvements to enhance efficiency, productivity, and patient experiences while measurably reducing expenses. Monitoring the volume and accuracy of patient demographic and insurance information at the time of registration.

Skills
Technical skills
EPIC SystemsInfinaLawson Performance Management MS OfficePeoplesoftQuickbooksSales ForceSharepointWindows
Skills
Commercial InsuranceEvent PlanningGood Documentation Practices (GDP)MedicaidMedicareProject ManagementResearchSchedulingTravel Coordination