Chardlyne Dort

Master's

Social Work

Amazon

Recruiting Manager

- Accountable as full-cycle Recruiter (sourcing, interviewing, assessing, managing, negotiating, and closing) for Customer Care and across other departments as needed. Managed a small recruiting team (completed- 1-1 coaching sessions, talent development, performance reviews). Collaborated with cross-functional teams (HR Business Partners, Human Resources, Compensation, Workforce, Legal, and Operations) to enhance candidate experiences, ensuring alignment with Audible's commitment to a positive and inclusive work environment - Applied program management skills to lead a transformative initiative, analyzing, and resolving complex technical issues-related talent strategies - Addressed challenges such as outdated standard operating processes and effectively mitigated pain points reported by clients and candidates - Developed and improved hiring strategies for the Customer Care Cornerstone program targeting bridging the unemployment gaps in Newark, NJ - Co-led execution of an in-house mentorship program based on research indicating employees have a desire for professional and personal development - Acted as Corporate Ambassador at job fairs and large-scale hiring events (e.g. Afrotech 2021 and 2023, Grace Hopper 2020, College Campus Attraction Opportunities - Served as a core team member to improve candidate experience for candidates with disabilities - Led various community outreach events in Newark to reinforce Audible's commitment to social and community engagement - Planned and facilitated resume-building and mock interview workshops through local community partnerships for job-seekers - Monitored and updated applicant tracking systems (e.g., ICIMS and Amazon Hire - Provided training to clients on new functionalities within the interview process - Connected with various community partners and organizations to forge relationships for future initiatives - Recorded data-backed storytelling and recommendations