Charlotte Baker

Bachelor's

Business Administration

HEARTLAND PAYMENT SYSTEMS

Risk Analyst II

- Proactively identify cardholder fraud, monitor high risk merchant processing and fraudulent merchant activity by utilizing an internal security monitoring system to effectively analyze financial data and daily deposits to ensure merchants are compliant with the parameters of their contractual agreements - Ensure a customer first mentality by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments - Provide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions - Capture and hold funds according to guidelines as warranted - Process electronic funds transfers and wires for merchants as needed - Demonstrate sound judgment by independently monitoring alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity - Cross Trained as an analyst in the following Global portfolios: NA, AP, and UK. Currently cross training on TSYS-Omaha systems