Courtney Dunbar

Location

Oakland, CA
Education
    California State University-Monterey Bay
    September 2016 - May 2018
    degree
    Bachelor's
    major
    Computer Science
    Berkeley City College
    Berkeley City College
Work Experience
    BioMarin Pharmaceutical Inc.
    support engineer
    San Rafael, CA, United States of America
    March 2019 - present
    company
    BioMarin Pharmaceutical Inc.
    title
    support engineer
    overview
    • Provide L2 application support for major GxP applications by creating and maintaining work instructions for L2 application support staff and creating service desk instructions for GxP and non GxP applications. Also, provide assistance with account management incidents and tasks in Service Now. Oversee L1 application support audits. Assist with assigning training and create reports via ComplianceWire. Assist with application access for third party vendors. Maintain metrics for L1 and L2 Service Now tickets.
    City and County of San Francisco
    Senior Eligibility Worker
    San Francisco, CA, United States
    June 2016 - present
    VI Digital
    Remote Technical Support
    Atlanta, GA, US
    August 2014 - October 2018
    DocuSign
    IT-Security Analyst Intern
    San Francisco, CA, United States of America
    April 2016 - July 2017
Fun Fact

I was the second generation in my family to serve as a civil servant for the city of San Francisco.

Passion

Learning new technology drives me to be innovative.

Skills
Technical skills
c++javaphppython
Volunteer
    St. Leo the Great School
Hobbies
Traveling
Shopping