Dana Cao

Bachelor's

Taxation

VITA

Volunteer Income Tax Assistance

- Assisted individuals and families in accurately filing tax returns - Achieved high levels of customer satisfaction by minimizing tax liabilities and maximizing refunds - Utilized advanced tax software and tools to accurately prepare and electronically submit tax returns, reducing errors and processing time - Collaborated with team members to ensure adherence to VITA site policies and IRS regulations - Successfully expanded customer base by 15% through effective outreach and community engagement efforts