Erik Lopez-Hutton

MBA

Business Administration

Pro-Tech International Security Systems, Inc.

Operations Support Specalist

• Optimized technician deployment and resource scheduling, improving operational efficiency by 20% and reducing repeat service calls by 15%, ensuring seamless workflow management. • Streamlined financial operations, integrating supply chain management principles to enhance accounting workflows and reduce discrepancies by 25%, while executing targeted social media marketing strategies. • Improved customer satisfaction by 30% through process optimization, demand forecasting, and inventory control, leading to enhanced service quality and efficient resource allocation.