JOSEPH DUKU AGYAPONG

About Me

• Energetic self-starter with experience in customer relations, expert technical support to end users, and managing administrative tasks,

Location

Acra, NY
San Francisco, CA
Education
    University of the People
    September 2026 - July 2030
    expected degree
    Bachelor's
    major
    Computer Science
    UNIVERSITY OF EDUCATION
    September 2019 - July 2023
Work Experience
    Asante Gold Chirano Limited
    IT Support Specialist
    Bibiani, WN, Ghana
    December 2023 - present
    company
    Asante Gold Chirano Limited
    title
    IT Support Specialist
    overview
    • Delivered expert technical support to end users, resolving over 95% of IT issues, drastically reducing downtime. • Monitored network activities, identifying and addressing potential issues, resulting in a 30% improvement in system efficiency • Successfully migrated 650 users from the previous domain to Microsoft 365, ensuring a smooth transition with zero downtime and enhancing overall productivity by 25%.
    Sigma.ai Inc
    Transcription
    Miami, FL, United States, 33222
    July 2024 - September 2024
    Sefwi Bekwai Senior High School
    Teaching Assistant
    Sefwi Bekwai, WN, Ghana
    November 2022 - April 2023
    Gabby IT Solution
    Administrative Assistant
    Sefwi Bekwai, WN, Ghana
    April 2020 - November 2020
Fun Fact

I work throughout my collage education just to take care of myself. sometimes it very difficult to learn knowing work is calling haha. I study in Ghana and I can't speak their language "Twi".

Passion

• Energetic self-starter with experience in customer relations and expert technical support to end users. • Excels in providing exceptional on-site support, managing administrative tasks, and client support services. • Excels in driving individual and team growth through strategic training and sup

Skills
Active DirectoryAdministrative support Calendar ManagementCommunication SkillsData EntryData ManagementEmail ManagementHelp Desk SupportIT Service ManagementMicrosoft Exchange ServerMicrosoft TeamsMySQLNATNetworkingOffice SuiteRoutingSchedulingSharePointSocial Media MarketingTechnical SkillsetTechnical SupportTroubleshootingvirtual assistance
Gigs / Freelance
    Sigma.ai Inc
    Transcription
    July 2024 - September 2024
Leadership
    SEFWI BEKWAI SHS
    INTERN
    November 2022 - April 2023
Hobbies
Video Games
Gaming
Football
Reading
Traveling
Github / Code
Powered By
jonatus(view my full github here)
0 followers0 stars16 repositories
Pinned Repositories
Technical Skills
  • css
  • git
  • html
  • pl/sql
  • python
  • visual basic